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member tools down?
Posted: Wed Aug 09, 2023 7:15 pm
by racerlupine
The Sonic member tools throw me an error ("Function unavailable at this time. Please try again later.") when I try using some of the tools (resource usage mainly). Does anybody know what's going on?
RACER
Re: member tools down?
Posted: Thu Aug 10, 2023 10:08 am
by loherj
Thank you for reporting this to us.
I have passed this along to the team that manages these tools, and I will update this thread when I have more information regarding this matter.
Re: member tools down?
Posted: Thu Aug 10, 2023 10:26 am
by loherj
As an update on this matter.
These tools are currently broken due to changes on the back end regarding the Disk Usage tool. The programming team is aware of the issue and working toward a fix.
I appreciate your patience while we work on this.
Re: member tools down?
Posted: Thu Aug 10, 2023 9:03 pm
by racerlupine
Okay thanks. By the way I had the same issue with the bandwidth usage tool.
RACER
Re: member tools down?
Posted: Fri Aug 11, 2023 11:23 am
by loherj
Thank you for that update, Racer.
I'm sorry I did not clarify in my original response. This is expected behavior while the programming team investigates with both the Historical Disk Usage tool and Bandwidth and Website Usage tool.