I just received an email from Sonic promoting your referral program (https://www.sonic.com/referrals).
Going to be really blunt here: I am actively telling friends and family to *avoid* Sonic. Until I see an actual company apology for the price increase ambush, the poor way the pricing increase has been communicated, the ABYSMAL way that the Fiber rollout has been communicated and managed, and Sonic’s seeming insistence that they follow “industry standard” in how pricing on bills is detailed (including all of the taxes and fees that are conveniently not communicated in promotions), I likely never will recommend Sonic. I’m frankly looking for other ISPs.
Dane, your company has gone tone deaf. I didn’t sign up with Sonic because I wanted service from “just another ISP.” Come on.
Going to be really blunt here: I am actively telling friends and family to *avoid* Sonic. Until I see an actual company apology for the price increase ambush, the poor way the pricing increase has been communicated, the ABYSMAL way that the Fiber rollout has been communicated and managed, and Sonic’s seeming insistence that they follow “industry standard” in how pricing on bills is detailed (including all of the taxes and fees that are conveniently not communicated in promotions), I likely never will recommend Sonic. I’m frankly looking for other ISPs.
Dane, your company has gone tone deaf. I didn’t sign up with Sonic because I wanted service from “just another ISP.” Come on.