by
loherj » Fri May 05, 2023 11:47 am
ngufra wrote:@mewon : Can you share what kind of notification you got from Sonic?
Thanks
The notifications for this outage sent to all users affected by this outage are as follows:
Initial notification:
This message was delayed for delivery during daytime hours. Hi, it's Sonic. We noticed a problem with your internet service at (address redacted) on 2023-05-03 starting at 1:36 AM. Our techs are working to restore service ASAP. Reply STOP to opt-out of outage notifications.
Outage Communications sent throughout the duration of outage:
Hello, this is Sonic. We are dispatching a tech to investigate/repair the outage in our area. Current estimate of repair is 2 hours.
This is Sonic. Further investigation found that additional work on our infrastructure is needed to resolve the issue. We will continue to update you via text.
Outage resolution communication:
Hello, this is Sonic. The outage you were a part of has been cleared. If you continue to have connectivity issues, please respond to this message.