Sonic.net

When I call family in France, from the ATA in the ONT or from the android app, the caller id on their phone appears to be from Greece or the UK (probably some other places too)
On two successive calls the claimed caller id was 00 30 231 0301 140 and 00 44 7852 406203.
I suspect it's because sonic is using a voip end point where they have them to do the end of the connection (although their pone is also on voip on a so called "box" ("freebox"))
My mother tends to not answer numbers she doesn't know.

Is there any way for sonic to forward to original callerID info?

ngufra wrote:When I call family in France, from the ATA in the ONT or from the android app, the caller id on their phone appears to be from Greece or the UK (probably some other places too)
On two successive calls the claimed caller id was 00 30 231 0301 140 and 00 44 7852 406203.
I suspect it's because sonic is using a voip end point where they have them to do the end of the connection (although their pone is also on voip on a so called "box" ("freebox"))
My mother tends to not answer numbers she doesn't know.

Is there any way for sonic to forward to original callerID info?

Sorry to hear about the caller ID issues you're having. If this is a persistent problem, we can escalate this to our Network Operations team. If you could call Technical Support at (855)394-0100 and provide a few examples (we'll need dates and times for specific calls), we can investigate the call records and find out what's causing the problem. Thanks!