Hayward Fiber Availability

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
54 posts Page 5 of 6
by josephtgarcia » Wed Apr 03, 2024 2:52 pm
I wonder what's going on? I've had this pre-ordered since mid October '23 and we're at April '24 now, that's almost 6 months for me now. Just a month ago I had contacted Sonic directly and was told it would be a few days or so depending on weather but still just further delays. I wish there were a little bit more transparency, but maybe I've missed the memo(s) or I'm simply just asking for too much.
by ghalog » Wed Apr 03, 2024 10:56 pm
ghalog wrote: Sun Mar 03, 2024 8:53 am
ghalog wrote: Thu Feb 08, 2024 8:23 pm Welp spoke too soon. It’s now April 2024 for my neighborhood. Sucks
Bummer now it’s been updated to May. I already tripped for a year with Comcast. I feel at this point the go live date will be pushed back another month or two in my neighborhood
And now it’s been updated to June.. sigh.
by arleeno » Wed Apr 10, 2024 4:52 pm
Hello,
It's been over a year since my post in March 2023 and I'm still in the pre-construction phase for my area (Near Harder/Mission). My current Fusion DSL price will increase by $5 and eventually be discontinued as support for copper lines becomes more expensive to maintain. I'm not happy with the news and will appreciate an update of when fiber will arrive in my area!
by hdn0917 » Wed May 01, 2024 5:29 pm
There may be some light at end of tunnel. Just saw Sonic truck working in the Santa Clara neighborhoods. Unfortunately couldn't ask questions as the workers did not speak English.
by gregjlewis » Fri May 10, 2024 12:03 pm
I live in the Longwood / Winton Grove neighborhood in Hayward. About 6 months ago I saw Sonic trucks working in the neighborhood so I thought that was a sign Sonic was coming soon.

My Comcast contract is over and I went to sign up for Sonic and it said service was available at my address when I typed in my address on their website.

After signing up online I was emailed a "fiber status tool" link where I can check the progress of bringing fiber to my address. It seems they are years away from bringing service to my neighborhood because it shows it is in the planning phase still. So the initial message showing it was available at my address appears to be false.

Does anyone know what the truth is? Because if it is more than a year away, I'll just renew my contract with Comcast. Thank you.
by ghalog » Mon May 13, 2024 6:32 pm
gregjlewis wrote: Fri May 10, 2024 12:03 pm I live in the Longwood / Winton Grove neighborhood in Hayward. About 6 months ago I saw Sonic trucks working in the neighborhood so I thought that was a sign Sonic was coming soon.

My Comcast contract is over and I went to sign up for Sonic and it said service was available at my address when I typed in my address on their website.

After signing up online I was emailed a "fiber status tool" link where I can check the progress of bringing fiber to my address. It seems they are years away from bringing service to my neighborhood because it shows it is in the planning phase still. So the initial message showing it was available at my address appears to be false.

Does anyone know what the truth is? Because if it is more than a year away, I'll just renew my contract with Comcast. Thank you.
I’m in the Longwood neighborhood and I saw those trucks too and currently it’s still showing the construction phase. I preordered last year in August I believe and since then the live date keeps getting pushed back and pushed back. Recently it was June now it’s showing October. I’m coming up on a year by then.

With how they keep delaying I don’t believe it’s going to be live until 2025. It just sucks cause I’m excited about the product and I hear good things but the wheels are turning so slow and doesn’t inspire too much confidence.
by gregjlewis » Wed May 15, 2024 10:30 am
Thank you for sharing your experience. That sounds like a terrible experience and they are already spamming me with emails to refer friends and family to them. Refer them based on what I say? I don't even have service and so far my experience has been vague, misleading and frustrating.
by josephtgarcia » Wed May 15, 2024 2:13 pm
Huge bummer to see this getting pushed out even further, I'm also in the Longwood area and it's also showing October now. At this point I may just cancel this altogether. I understand the city could be delaying things, but it really is absurd at this point. Especially considering I was told not too long ago that it should be ready in a few days, depending on the weather? I mean, come on...
by artakamoose » Wed May 15, 2024 4:03 pm
Sadly, this is just the way it works sometimes. My best advice is to just be patient.

I had AT&T fiber prior to Sonic and it took ~9 months or so for them to activate service after all the work on the poles had been done. I've read a bunch of posts on the DSLReports AT&T forum of people who have had 1-2 year waits for service activation. I think it took around 6 months from order to activation for my Sonic service.
by oddhack » Wed May 15, 2024 6:55 pm
artakamoose wrote: Wed May 15, 2024 4:03 pm Sadly, this is just the way it works sometimes. My best advice is to just be patient.

I had AT&T fiber prior to Sonic and it took ~9 months or so for them to activate service after all the work on the poles had been done. I've read a bunch of posts on the DSLReports AT&T forum of people who have had 1-2 year waits for service activation. I think it took around 6 months from order to activation for my Sonic service.
It took about a week from order to AT&T service activation in Hayward, in December, for me. Since then I've received quite a few more of the little blue postcards advising me of the imminent availability of Sonic fiber, just not... yet. Had I signed up for Sonic when the postcards started arriving I'd have been waiting several years at this point.

I get that it's difficult to deploy a new network, but I truly do not understand the reasoning behind "offering" a nonexistent product when Sonic clearly has no ability to say when the product will actually be available. Much like not making pricing of Fusion telephone service clear due to the glossed-over $12-15/month taxes and fees, this advertising strategy is guaranteed to at best aggravate a significant fraction of customers, rather to make them feel good about the company.
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