- Why is this outage not announced? I am in Lake Merced Area.
- Why is customer service unable to tell us what is going on?
- Why is it that this won’t be fixed in hours?
- Why are explanations B.S.
We need to know EXACTLY why there is an outage and WHY can’t it be fixed in hours. It’s a Friday night and we are being affected badly. Least we can expect is an explanation.
All we get is “phone pole might have fallen”. Q: “Where?”
A: “Dont know”
Q: “Why can’t you fix it quickly?”
A: “I don’t know”
Q: “Need to talk to someone that does”
A: “No one around”
Q: “You are not being very helpful…”
A: “Im sorry sir that’s all we know”
Q: “Yeah well… it isn’t helping at all.”
A: “Well we are telling you there is an outage”
Q: “Do you realize that I CALLED BECAUSE HERE IS AN OUTAGE? Tell me stuff I don’t already know!”
A: “We don’t have more information”
Q: “So… you are telling me you cant fix it tonight… that you don’t know why… and that you don’t have an ETA of WHEN WILL THOS BE FIXED?!”
A: “I’m sorry sir…”
SONIC CEO: Plz tell us exactly what and why is this happening. With details please, B.S. explanations only make us wonder why anyone would lie about this.
Thanks.
- Why is customer service unable to tell us what is going on?
- Why is it that this won’t be fixed in hours?
- Why are explanations B.S.
We need to know EXACTLY why there is an outage and WHY can’t it be fixed in hours. It’s a Friday night and we are being affected badly. Least we can expect is an explanation.
All we get is “phone pole might have fallen”. Q: “Where?”
A: “Dont know”
Q: “Why can’t you fix it quickly?”
A: “I don’t know”
Q: “Need to talk to someone that does”
A: “No one around”
Q: “You are not being very helpful…”
A: “Im sorry sir that’s all we know”
Q: “Yeah well… it isn’t helping at all.”
A: “Well we are telling you there is an outage”
Q: “Do you realize that I CALLED BECAUSE HERE IS AN OUTAGE? Tell me stuff I don’t already know!”
A: “We don’t have more information”
Q: “So… you are telling me you cant fix it tonight… that you don’t know why… and that you don’t have an ETA of WHEN WILL THOS BE FIXED?!”
A: “I’m sorry sir…”
SONIC CEO: Plz tell us exactly what and why is this happening. With details please, B.S. explanations only make us wonder why anyone would lie about this.
Thanks.