All,
Really disappointed to learn I'm getting a close to 20% price increase on my 1GIG fiber service even though I was a customer for barely 2 years. The change was announced on a TINY little line that I assume most people will miss on their bills. Fiber will now be $73 including all of the cursed taxes for a voip line that I don't want or need.
@danejasper I have been your greatest fan and customer from Slickdeals, Reddit, everywhere. I have personally enrolled 2 customers for you guys without even asking for referral bonus and advertised to at least 100 people at my work.
Needless to say, I love Sonic Fiber but this disappoints me greatly. As early as last year, you mentioned you hadn't raised prices for 10 years and now a price increase comes 2 years after I've settled with Sonic Fiber. The other aspect of this that irks me is the notification came 1 month prior in tiny little text that most will miss on their bills. Maybe announce it several months ahead and make the pricing more prominent.
That gives customers like me the opportunity to switch to another provider who is offering a better deal (potentially for non-fiber service). This is not the kind of world class service I expected with Sonic.
The other thing I am really tired of are these god damn taxes. I don't want, I don't need a phone line. I WANT INTERNET. New customers are being offered 10GIG service while your loyal 1GIG customers are forced to pay these exorbitant $13 State & Federal Telecom taxes.
Please don't turn into other companies that languish and don't care what their customers say. That certainly seems like where Sonic is headed and, frankly, it's disappointing.
Really disappointed to learn I'm getting a close to 20% price increase on my 1GIG fiber service even though I was a customer for barely 2 years. The change was announced on a TINY little line that I assume most people will miss on their bills. Fiber will now be $73 including all of the cursed taxes for a voip line that I don't want or need.
@danejasper I have been your greatest fan and customer from Slickdeals, Reddit, everywhere. I have personally enrolled 2 customers for you guys without even asking for referral bonus and advertised to at least 100 people at my work.
Needless to say, I love Sonic Fiber but this disappoints me greatly. As early as last year, you mentioned you hadn't raised prices for 10 years and now a price increase comes 2 years after I've settled with Sonic Fiber. The other aspect of this that irks me is the notification came 1 month prior in tiny little text that most will miss on their bills. Maybe announce it several months ahead and make the pricing more prominent.
That gives customers like me the opportunity to switch to another provider who is offering a better deal (potentially for non-fiber service). This is not the kind of world class service I expected with Sonic.
The other thing I am really tired of are these god damn taxes. I don't want, I don't need a phone line. I WANT INTERNET. New customers are being offered 10GIG service while your loyal 1GIG customers are forced to pay these exorbitant $13 State & Federal Telecom taxes.
Please don't turn into other companies that languish and don't care what their customers say. That certainly seems like where Sonic is headed and, frankly, it's disappointing.