AOL mail rejection?

[erikmiller]

I've been trying to send my mother email at her AOL address and it keeps getting rejected. I've tried it both from my home computer using Thunderbird/IMAP, and then using Sonic's webmail interface.

Anyone else seeing this?

Error message follows:

The original message was received at Fri, 22 Nov 2013 17:41:17 -0800
from webmail.a.apps.sonic.net [64.142.109.105]

----- The following addresses had permanent fatal errors -----
<[email protected]>
(reason: 554 5.7.1 : (RLY:B1) http://postmaster.info.aol.com/errors/554rlyb1.html)

----- Transcript of session follows -----
554 5.0.0 Service unavailable



Reporting-MTA: dns; c.mail.sonic.net
Received-From-MTA: DNS; webmail.a.apps.sonic.net
Arrival-Date: Fri, 22 Nov 2013 17:41:17 -0800

Final-Recipient: RFC822; [email protected]
Action: failed
Status: 5.5.0
Remote-MTA: DNS; mailin-02.mx.aol.com
Diagnostic-Code: SMTP; 554 5.7.1 : (RLY:B1) http://postmaster.info.aol.com/errors/554rlyb1.html
Last-Attempt-Date: Fri, 22 Nov 2013 17:41:18 -0800

[thulsa_doom]

We put in a request to remove us from that block earlier today. I don't see a response from them explaining why the block was put in place or when we can expect it to go away other than what their site says about "within 24 hours" of the mysterious cause going away.

[thulsa_doom]

Our mail logs indicate that mailin-01.mx.aol.com has been accepting mail from us since at least 8:32am today.

[sonic]

Is this issue resolved now? or is still an open issue.

If resolved, can some one tell me what is the process to get it unblocked?

[[email protected]]

aol is blocking all my email from sonic. started 1//18/2015 PM. has happened before. addressee is my main business partner. sonic--45 minutes on hold for tech--says have no idea why or when can communicate with aol. advises i get another email address thru another isp. so why do i been continue with sonic? i've had enough. sonic is not sonic of old--when i signed up many years ago. think i should get another email isp and dump sonic. how about you???

[Judith Coburn]

not true. couldn't send email to aol at 12 noon PST.

[amayfield]

Hello Judith,

We were blocked by AOL this morning, thanks for reporting that to us. We reached out to AOL and had the block lifted around 13:00. Apologies for the outage.

[blackmage]

aol is blocking all my email from sonic. started 1//18/2015 PM. has happened before. addressee is my main business partner. sonic--45 minutes on hold for tech--says have no idea why or when can communicate with aol. advises i get another email address thru another isp. so why do i been continue with sonic? i've had enough. sonic is not sonic of old--when i signed up many years ago. think i should get another email isp and dump sonic. how about you???

I don't think Sonic is as much as a problem as AOL in this situation. AOL is fairly outdated and their incoming servers are way too delicate and will block mail servers much too easily. From what I have witnessed, Sonic is usually prompt and gets a request out within a couple hours. AOL is the one that takes so long to receive and process the request. I'm actually fairly surprised your business partner hasn't noticed this happening with other e-mail providers so far.

-Blackmage

[bobrk]

I had this happen this week.

The original message was received at Wed, 18 Nov 2015 12:15:33 -0800
from b.spam-proxy.sonic.net [69.12.208.80]

----- The following addresses had permanent fatal errors -----
<[email protected]>
(reason: 554 5.7.1 : (RLY:B1) https://postmaster.aol.com/error-codes#554rlyb1)

----- Transcript of session follows -----
... while talking to mailin-02.mx.aol.com.:
<<< 554 5.7.1 : (RLY:B1) https://postmaster.aol.com/error-codes#554rlyb1
... while talking to mailin-04.mx.aol.com.:
<<< 554 5.7.1 : (RLY:B1) https://postmaster.aol.com/error-codes#554rlyb1
... while talking to mailin-03.mx.aol.com.:
<<< 554 5.7.1 : (RLY:B1) https://postmaster.aol.com/error-codes#554rlyb1
... while talking to mailin-01.mx.aol.com.:
<<< 554 5.7.1 : (RLY:B1) https://postmaster.aol.com/error-codes#554rlyb1
554 5.0.0 Service unavailable
Reporting-MTA: dns; c.spam.sonic.net
Received-From-MTA: DNS; b.spam-proxy.sonic.net
Arrival-Date: Wed, 18 Nov 2015 12:15:33 -0800

Final-Recipient: RFC822; [email protected]
Action: failed
Status: 5.5.0
Diagnostic-Code: SMTP; 554 5.7.1 : (RLY:B1) https://postmaster.aol.com/error-codes#554rlyb1
Last-Attempt-Date: Wed, 18 Nov 2015 12:15:34 -0800

[virtualmike]

My email to a correspondent whose mail is processed by GoDaddy was blocked for several days last week. The bounce messages indicated there were "too many invalid recipients" in emails from Sonic's mail server.

This suggested to me that someone is sending loads of spam through Sonic's servers. The response from Support indicated that they are looking for one or more people whose computers are compromised.