Sonic 10G Fiber - Router change tip

[jhayashi]

Hi,

I just switched out a router for a mesh system. I couldn't get the new router to get an IP address from the ONT. I then tried to connect a computer via ethernet to the ONT and that didn't work either.

After some research, I guessed that maybe there was a limit to the number of MAC addresses that area allowed to get an IP directly from the ONT.

I called support and they cleared the MAC table and then everything worked like a charm. I find that Sonic support is great.

Posting this message here in case anyone else bumps into this issue when upgrading or switching to a new router.

Happy Internetting

-Joe

[keilanisonic]

We appreciate you posting this; yes, a mac limit address can be hit when there's no router between the ONT and your devices. If anyone runs into this issue, please call or text, and we will get it sorted for you.