I have been trying to fax a 3-page pdf document to my bank, using the Sonic fax service today. It has failed 4 times in a row. I called the sonic support line at 707-547-3400. The guy said he couldn't help me and referred me here. I also e-mailed Sonic support and received ticket number, ##7051962. I have received no help. I need to get this fax to my bank for tax purposes before EOY. What is the problem? I have used Sonic service for the past 4 years and never had a problem like this. Please respond so I can at least find another way to send this information, if sonic can't.
I took a look at the outbound fax attempts for the 27th - it looks like the receiving fax number was reporting as busy every time we tried to send your fax. The fax system is set up to make 5 tries at sending a fax, with some waiting time between attempts.
Here are the times it attempted to call:
2022-12-27 19:08:50
2022-12-27 19:09:50
2022-12-27 19:11:51
2022-12-27 19:14:52
2022-12-27 19:18:53
2022-12-27 19:23:53
My assumption here is that the fax number you were sending to was tied up answering/sending, so there was no way for us to get your fax through.
I was able to successfully send a test fax today at 3:40pm, so I encourage you to try again.
-- Joe M