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Does sonic inform the landlord who ordered an installation?

Posted: Sun Aug 28, 2022 11:02 am
by cactusfantastic
Im someone whos a bit awkward talking to people who are "higher up" than me about matters like this... i dont want sonic to say "hay this person wants to order fiber, you cool with that?" and then be asked questions by the landlord. i just want to be able to have good internet with no fuss... also will they explain the benifits of adding fiber to our complex?

thank you,
stressed individual

Re: Does sonic inform the landlord who ordered an installation?

Posted: Thu Sep 01, 2022 2:27 pm
by spencerw
When a customer signs up for service at a building with multiple units, we do not reach out to the landlord about the order. During the installation, if a landlord confronts our installer requesting more information, we have a team who can contact them and explain the installation process. This allows us to work directly with the landlord so our customers don't have to worry about it.