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Rate Change For Calls To China ($1/minute)

Posted: Thu Jul 21, 2022 1:13 pm
by paulli
Hi, did anyone else receive this message from Sonic Support today about a rate change to $1 a minute starting on 8/1/2022?

I'm wondering what the reasoning for this drastic change is? It was 1-cent per minute, a minute ago. Thank you.
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Re: Rate Change For Calls To China ($1/minute)

Posted: Thu Jul 21, 2022 8:45 pm
by virtualmike
Rates for international calls are negotiated between the carriers. Sonic depends on a higher-level carrier (or several of them) to actually complete the calls, and is at their mercy.

Right now, Google Voice is showing $0.02 for calls to China. That could change any moment, as well.

Re: Rate Change For Calls To China ($1/minute)

Posted: Fri Jul 22, 2022 10:53 am
by dane
We use a few carriers to clear our international calls, and all of them suddenly implemented massive rate changes. I'm not clear what the underlying issue is, but our suggestion is to move to messaging solutions that provide voice-over a data connection to avoid any costs when speaking with folks in China.