cakewalk wrote: ↑Fri Feb 02, 2024 5:59 pm
Nope. They're just raising prices on them. My bill is now more than $100 per month. Fiber ain't coming fast enough. I think they're just trying to price long-time users out of their existence. I supported and encouraged others to join Sonic for so many years and this is the pat on the back that I get.
I understand the frustration there. In your case, you're paying for our Fusion DSL and an additional phone service, which doubles the voice taxes, resulting in the $100/mo bill. The price for the Fusion DSL + Voice did increase by $5/mo (for $49.99/mo to $55/mo + taxes/fees). This is due to the fact that over time, more of our customers are upgrading their service to our Fiber service or leaving to another provider until our Fiber service reaches them, however AT&T doesn't bill us on a per-line basis. Rather, we still pay them a fixed amount to use their copper infrastructure and the less people we have using that service results in Sonic needing to overpay to continue to provide that service to our customers.
For the sake of example, let's say we had 10,000 customers using our DSL service and paid AT&T $500,000 for access to their infrastructure. By charging each customer $49.99/mo + taxes/fees for service, we could make a small profit per customer. However, in current day, let's say we now only have 9,000 customers using our DSL service at the same price point, but still need to pay AT&T $500,000. This means were now losing money for each DSL customer we have, which isn't sustainable for us long-term.
(Keep in mind these are only fictional numbers I made-up for the sake of example, but at scale that's what's essentially happening.)
Instead of just retiring the service altogether and leaving our DSL customers in a tough situation, we decided to raise the prices on the service as a whole to continue to attempt to make it a viable option for those who want to keep us as their ISP until we can eventually bring our Fiber to the area.
I do sincerely hope we can bring our Fiber to your area in the near future, so that we can migrate you over to our Fiber service and decrease your monthly bill. However, we completely understand if you need to look at cheaper options with other service providers in the meantime.
Kind regards,