accused of not returning the device properly
Posted: Mon May 23, 2022 3:53 pm
I moved out of the service area, so I returned the eero on May 17th via the label Sonic sent me. (I put on the label myself.) Then on May 19th, out of blue I got an email from Sonic saying that I had returned them shoes instead.
First of all, I'd like to make it clear that I only had one package to send recently (the eero to Sonic). I didn't need to be sending shoes to anyone and I would never cheat Sonic like that. So I am extremely annoyed and frustrated that this happened, all the more because I'm currently overseas on a 3-month-long trip and don't intend to return to the US anytime soon (making it harder to contact Sonic, UPS, etc.), and I also don't want to (and in fact do not intend to) pay for the "missing" eero when I have done everything right on my end.
I don't want to be pointing fingers, but some people have told me that someone in the UPS might be responsible for the lost item. I contacted the UPS, but their customer service reps told me there was nothing I could do from my end because Sonic was the one that sent me the label, so I would like to request that Sonic open a UPS investigation into this. (I in fact asked this in the email as well, but haven't heard back about this.)
I described what the box I sent in myself looked like in my response to their email, and also requested for photos of the box and the contents as well as proof that the *first* time the team opened the box it was shoes inside and nothing else, so I could be sure. I have not heard back from the team at all regarding these evidences either.
My experiences with Sonic customer service has been great thus far, so I'm frankly quite disappointed in what's transpired in the last week, but I hope this misunderstanding could be cleared up as soon as possible. I unfortunately didn't take a picture when I was packing that box, which is a bit of a shame. Does anyone here know what I could do?
First of all, I'd like to make it clear that I only had one package to send recently (the eero to Sonic). I didn't need to be sending shoes to anyone and I would never cheat Sonic like that. So I am extremely annoyed and frustrated that this happened, all the more because I'm currently overseas on a 3-month-long trip and don't intend to return to the US anytime soon (making it harder to contact Sonic, UPS, etc.), and I also don't want to (and in fact do not intend to) pay for the "missing" eero when I have done everything right on my end.
I don't want to be pointing fingers, but some people have told me that someone in the UPS might be responsible for the lost item. I contacted the UPS, but their customer service reps told me there was nothing I could do from my end because Sonic was the one that sent me the label, so I would like to request that Sonic open a UPS investigation into this. (I in fact asked this in the email as well, but haven't heard back about this.)
I described what the box I sent in myself looked like in my response to their email, and also requested for photos of the box and the contents as well as proof that the *first* time the team opened the box it was shoes inside and nothing else, so I could be sure. I have not heard back from the team at all regarding these evidences either.
My experiences with Sonic customer service has been great thus far, so I'm frankly quite disappointed in what's transpired in the last week, but I hope this misunderstanding could be cleared up as soon as possible. I unfortunately didn't take a picture when I was packing that box, which is a bit of a shame. Does anyone here know what I could do?