Billing, please have mercy.

[carren]

Please, please, please, find a way I can pay my bill annually, or at least quarterly.

It was (and still is) inconvenient that I had to get a Visa card in order to continue doing business with you after so many years, but it seems like a company which can figure out fiber optics could figure out an annual or quarterly billing option.

Thanks. -Carren

[cmeisel]

That would not make much sense. generally, no internet service does this. People don't want to prepay for service that may or may not have at the end of a year or quarter. Monthly payments are the ISP standard and hopefully, it stays this way.

claus

[dane]

Like many internet services, we do billing monthly, prepaid for the upcoming month. Unlike most ISPs, there are no long-term commitments, all residential services are simply month-to-month.

We don’t accept payment beyond the current month’s service because there are near-constant changes to the taxes and fees from federal, state and local sources. We also are focused on keeping costs as low as possible for all members, so a single billing configuration helps with that too.

You can pay for Sonic services using ACH debit from a checking or savings account, or with a Visa or MasterCard debit or credit card. You can adjust your payment method at https://members.Sonic.net/

Note also that we support the FCC’s Affordable Connectivity Program, which provides a $30 monthly bill credit for qualified households. Members can learn more and enroll at http://sonic.com/acp

[carren]

Just asking for a payment option. I had to move far, far away for work, so I don't have Sonic as an ISP any more, alas. All I have is my email address and my admiration and hope that one day Sonic will come to my new neighborhood. Thanks.

[dane]

Just asking for a payment option. I had to move far, far away for work, so I don't have Sonic as an ISP any more, alas. All I have is my email address and my admiration and hope that one day Sonic will come to my new neighborhood. Thanks.

You can update payment information via the website, at: https://members.sonic.net/account/billing/

We will continue to expand our fiber-optic network and hope we can connect you in the future.