Hello!
I have Sonic fiber.
My employer sent me a Polycom phone that operates via VOIP.
Every outbound call results in the message, "the number you have dialed is not in service." (This includes numbers that I am certain are, in fact, in service, like my personal cell phone.)
My IT department has informed me that the problem may be that there is a firewall created by Sonic's own VOIP, and "there is one data setting that we need them to remove – the SIP helper/disable SIP."
I do not have a VOIP device plugged into my Sonic fiber.
My Polycom phone connects via wifi through a Sonic-provided Eero router.
Your help resolving this issue so that I can use my work-provided Polycom would be very much appreciated.
I have Sonic fiber.
My employer sent me a Polycom phone that operates via VOIP.
Every outbound call results in the message, "the number you have dialed is not in service." (This includes numbers that I am certain are, in fact, in service, like my personal cell phone.)
My IT department has informed me that the problem may be that there is a firewall created by Sonic's own VOIP, and "there is one data setting that we need them to remove – the SIP helper/disable SIP."
I do not have a VOIP device plugged into my Sonic fiber.
My Polycom phone connects via wifi through a Sonic-provided Eero router.
Your help resolving this issue so that I can use my work-provided Polycom would be very much appreciated.