I found out today that new internet at my address costs less than half of what I pay. I called thinking maybe this was a promotion and they could help me out. I was told that no this is not a promotion, but that new members now pay less than existing members and that they would not and apparently could not transition us to the lower cost service. Not only that I was told if I tried to cancel and res-subscribe that I could have up to two weeks of no internet. I suggest you check to see if you are being ripped off as well.
Hi Zer0icee,
We're very sorry about the situation that you're in. With your service there isn't a direct upgrade path. The reason isn't due to a technical limitation rather a contractual one. Your current service and pricing were provisioned under our previous contract with AT&T, and the new offerings are under a different contract with AT&T. While AT&T allows for us to continue to provide you your current service they do not allow for us to upgrade you to the new offering under the new contract.
The process to upgrade from here requires disconnecting the service then reordering under the new contract. Sadly that comes with the associated downtime. We have certainly been pressing AT&T for a better option. But so far, the only option that is possible is to disconnect and reconnect and only do-able of course if the circuit is beyond the initial one year term.
We're very sorry for the frustration caused by this circumstance.
Kind regards,