Sonic.net

I attempted to cancel my account, and was told I would need to pay over an entire extra month AFTER cancellation due to Sonics billing cycle, which seems more than a little but sleezy and dishonest. I cant cite a single company that wouldn't prorate the rest of July considering the service is cancelled. During this process, I received nothing but prewritten non-personal responses, despite specifically requesting to not get robotic answers. AWFUL customer experience.

(UPDATE)
After requesting to speak to a manager (for context, I do customer service and hate asking that), Sonic came round and cancelled effective immediately and agreed to refund my card. A win in the end.. But something like this should be automatic, and not need to be a battle.

Hi Squinned,

We utilize month to month billing cycles, much like other utilities or subscription services. For certain services, such as IPBB, it takes 30 days for a disconnect to be processed, and ask that customers plan ahead and call us in advance of cancellation. I'm sorry that this came as a shock, as our goal isn't to be sleezy or dishonest, but to take the pro-rates, refunds, credits, and other calculus out of billing. I'm glad we were able to help in this situation, but if you have any questions or concerns, please let me know!