Sonic.net

I live in Clearlake and I have a ping time of 92. My question, is this a high ping? I read in a post that 30 was the norm. Att ran new wire from the pole to my house about 2 years ago. I do get dropped from the internet at least twice daily for anywhere from 5 to 10 min. each occurrence.
Thanks!

Is this your ping time to the gateway (the .1 address), or to a test somewhere out on the Internet?

I used your support internet speed test and that gave me the ping.

I also wanted to add I left ATT a year and a half ago and went to Sonic. I still use my ATT email address I've had for over 7 years.(Just makes it easier!) I haven't had a problem. Thank you Dane for your response! And I did not have to call India! Customer service is a plus that is becoming rare.

djhplm wrote:I live in Clearlake and I have a ping time of 92. My question, is this a high ping? I read in a post that 30 was the norm.

Does your ping time change if you halt all other internet traffic? If you're using a lot of bandwidth when you ping something, that will definitely inflate the response time.

djhplm wrote:I do get dropped from the internet at least twice daily for anywhere from 5 to 10 min. each occurrence.

Does this happen around the same time of day usually? We can only look back about 8 hours for your line, but if you had dropouts during this period, the lack of results on our side would usually indicate a problem with the modem.

Looking at your account history, I see you also had interest in the 6mb/s service, but we were denied by AT&T when we tried to place the upgrade order. If you're still interested in trying this, please give Tech Support a call and ask that we try "line remediation" on your line. Line remediation is where we ask an AT&T field tech to go out to your location to see for sure if you can get the 6mb/s service. There's no potential for any charges for the visit.

Download Speed: 2583 kbps (322.9 KB/sec transfer rate)
Upload Speed: 434 kbps (54.3 KB/sec transfer rate)
Latency: 91 ms
Wednesday, October 23, 2013 2:31:03 PM
this was my speed and latency a few minutes ago. I was the only one on the internet. My modem goes down usually in the evening between maybe 8:00 pm and any time until after midnight. I hope thiis helps!

Last Result:
Download Speed: 273 kbps (34.1 KB/sec transfer rate)
Upload Speed: 402 kbps (50.3 KB/sec transfer rate)
Latency: 175 ms
Friday, October 25, 2013 5:15:34 PM
This just keeps getting worse all the time! I sure could use some help. Anyone listening or care?

djhplm wrote:This just keeps getting worse all the time! I sure could use some help. Anyone listening or care?

Why don't you phone support? You'll have better results than posting on the forums.

A quick look at your bandwith and latency charts indicates that the high ping times correspond pretty closely with your line getting saturated with traffic for hours at a time. It is normal and expected that a 3mbps ADSL line using 3mbps (all) of its bandwidth would see increased round-trip times for pings. When your line isn't saturated I'm seeing round-trip times at around 40ms, which is typical for an interleaved circuit.

I suspect the more serious concern here is that you're seeing your line cut out entirely. Have you contacted our Support staff about that behavior? Looking at the past week I see you weren't responding to pings until after the 22nd (which looks like is when you got your most recent IP address), but I don't see any periods of non-responsiveness for the time that I have data for.