Skip to content

Send-A-Fax not working today

Advanced feature discussion, beta programs and unsupported "Labs" features.
22 posts Page 1 of 3
Post a reply

Send-A-Fax not working today

by dlbaynecpa » Thu Sep 12, 2013 9:49 pm
Send-A-Fax was working for me in early August, but not today. Any suggestions?
by kgc » Fri Sep 13, 2013 10:19 am
Can you please be more specific? Some changes were made yesterday to the outbound routing of faxes.
Kelsey Cummings
System Architect, Sonic.net, Inc.
by GC8 » Fri Sep 13, 2013 10:51 am
I'm having a similar problem. I've been trying to send 2 faxes (w/pdf attachments) to two different fax numbers all morning and both fax keeps failing. I've phoned the fax numbers and the lines are functional
by dlbaynecpa » Fri Sep 13, 2013 1:12 pm
Using Send-A-Fax, my outgoing faxes fail after five attempts.

"Can you please be more specific? Some changes were made yesterday to the outbound routing of faxes."
by GC8 » Fri Sep 13, 2013 3:21 pm
The same thing is happening to me, failing after 5 attempts. I've contacted Sonic support and was told that the feature is not supported but the support person sent a fax with a txt attachment using my account to Sonic and it was successful. I've tried sending the fax 5 times today to both fax numbers and can't imagine the fax lines being busy like that for two different fax number.

Please help.
by dlbaynecpa » Fri Sep 13, 2013 4:13 pm
My understanding is the phone number issued to us by Sonic and incoming faxes have nothing to do with outgoing faxes. I was using Sonic Lab's Send-A-Fax long before I ever set up a Sonic phone number for incoming faxes.
by wagrimes » Fri Sep 13, 2013 5:09 pm
Same here. I tried three times and got the following message 3 times:

Faxing of referrals091313.pdf to 14157504477 failed after 5 attempts.

Unknown Status

cover_from_name:William Grimes

I was able to FAX the same PDF from my Android phone - but at a cost.
by kgc » Mon Sep 16, 2013 10:49 am
As it turns out there was a problem with the new routing that prevented faxes from being correctly delivered outside of the 707 area code (we tested to several on and off-net fax machines in our offices.) There should be a MOTD out shortly.
Kelsey Cummings
System Architect, Sonic.net, Inc.
by dlbaynecpa » Tue Sep 17, 2013 7:29 am
Send-A-Fax is working this morning.
Thanks to those who corroborated my symptoms.
Thanks to Kelsey who was listing to us.
Thanks to all Sonic architects and engineers who fixed the problem.

Don
by Renee Johnson » Wed Sep 18, 2013 5:18 pm
I have tried to send a fax five times today and no success. Can you please help?
[email protected]
22 posts Page 1 of 3

Return to “Labs”