Sonic.net

I have had Sonic Gigabit Fiber for quite a while and have enjoyed the speed immensely.

Like many people affected by the pandemic, I am trying to economize and would like to not pay the monthly fee for the SMART/RG SR515ac gateway.  Before signing up for Sonic fiber, I was with the authorized partner LMi.net and had purchased an RG identical to the one provided when my Sonic fiber service was installed. 

I have plugged in my RG and it is quickly recognized, all the LED's illuminated except it never has an internet connection ("No Internet, Secured").  I have tried powering off the RG, the ONT, waiting twenty minutes, all to no avail. 

Any ideas?  A setting I am missing? Sonic needs to throw a switch?  Buy a new router? 

Any advice would be appreciated.

Try resetting the gateway. Maybe there were settings from the previous service that might've prevented a connection.

Thanks. Have tried resetting two or three times, no luck.

"it never has an internet connection"

Both wired and wireless?

Correct, no internet with either wired or wireless connection.

What's your IP scheme?
- Open Command Prompt
- Type in: ipconfig /all


See where the dead end is by...
- Open Command Prompt
- Type in: tracert www.google.com