Gigabit Fiber in Bernal Heights

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
123 posts Page 10 of 13
by jordan.m » Wed Sep 20, 2023 1:15 pm
soonahn wrote:Dane, my current internet is really struggling and frustrating. I've been holding out waiting to go to Sonic, but if it keeps getting pushed off, I need to switch to AT&T just to keep sane. What's the policy for Sonic for buying me out of AT&T, and how difficult is the process?

Hello! It's a fairly simple process. Here's a link that breaks down our contract buyout. https://help.sonic.com/hc/en-us/article ... act-Buyout
Jordan M.
Community and Escalations Specialist
Sonic
by soonahn » Thu Sep 21, 2023 9:20 am
So any updates at all about the new estimated date sliding yet again?
by xconverge » Thu Sep 21, 2023 8:38 pm
I am still in the "Planning" phase in south bernal unfortunately. Is there any chance that things will move "quickly" through the other phases/piggyback off of other streets or is everything going to be 6 months to multiple years no matter what? What does the sonic fiber look like? There is a new coil of black cable up on the pole at the top of the block, but I guess that could be anyone, any tips for identifying when it is sonic?...
by lunulair » Fri Sep 22, 2023 10:45 am
xconverge wrote:There is a new coil of black cable up on the pole at the top of the block, but I guess that could be anyone, any tips for identifying when it is sonic?...
Look for orange ID sleeves on the black cable, which will say 'Sonic' on them. Another indication is there are new crossbars on the utility poles which won't be as weathered as the rest. A number of those were installed within the past year by a contractor working for Sonic.
by soonahn » Fri Sep 29, 2023 9:56 am
The estimate tool just pushed back to December now. What the heck, can we please get a status update? This is absolutely ridiculous.
by lunulair » Fri Sep 29, 2023 9:07 pm
The cake is a lie, Soonahn.
by lunulair » Fri Sep 29, 2023 9:13 pm
You know, in any civilized country, they would simply take the fiber and run one end across the street when there was no traffic and quickly climb up lampposts on either side and secure the fiber overhead using zip-ties. I don't know why Sonic is making such a production out of all this.
by joeyyung911 » Fri Sep 29, 2023 11:20 pm
lunulair wrote:You know, in any civilized country, they would simply take the fiber and run one end across the street when there was no traffic and quickly climb up lampposts on either side and secure the fiber overhead using zip-ties. I don't know why Sonic is making such a production out of all this.
Go start your own ISP and see how easy it is.
Excelsior, Sonic Fiber
by matt0023 » Sat Sep 30, 2023 10:46 am
soonahn wrote:The estimate tool just pushed back to December now. What the heck, can we please get a status update? This is absolutely ridiculous.
yep same here. Guess I'll try to renew with my good friends at Comcast for a 12 month term :lol:
by jcaseysf » Sun Oct 29, 2023 3:24 pm
I Iive in Bernal off of Cortland. My status still says November, but ive not seen any activity in my area. I registered in January 2023, which originally said April, but every month its been pushed back. Since it hasn't yet been pushed back beyond November, is there a possibility of getting this in November?

Any status would be greatly appreciated.
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