Fusion Gigabit: Why does http://gateway.sonic.net result in a 403 forbittden, and https:// fails entirely

[stefanl]

Hello,

Many of Sonic's troubleshooting guides tell us to troubleshoot our router by logging into https://gateway.sonic.net/ . However, that URL has never worked for me. Does this work for other people, or is the documentation wrong? If it should work, why is it still broken?

Here's one such page:

https://help.sonic.com/hc/en-us/article ... ting-Wi-Fi

The trouble is, the gateway doesn't respond on https://gateway.sonic.net/ (https):

Code: Select all

$ curl https://gateway.sonic.net/
curl: (35) LibreSSL SSL_connect: SSL_ERROR_SYSCALL in connection to gateway.sonic.net:443 
$

Also, when I try to visit http://gateway.sonic.net/ (http), the server redirects me to a broken page at https://smartrg.sonic.net/prime-home/co ... 45:ABCDEFG as shown in this screenshot:

https://paste.pics/670040c311b24356820e6b8a82622464

The only working URL that I know of is http://gateway.sonic.net/admin/