VPN

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VPN

by ritajs77 » Thu Mar 26, 2020 10:20 am
I have not been able to get onto VPN. It has been going on for days. I put in my user name & password, and get the message "There was an error attempting to connect to the selected server. Error message ovpnagent request error." Please give me details how to get back on. The first time I did this, sonic helped me on the phone. They said they don't do this? I don't know what the "support" means?
Thank you.
by jerrielm » Thu Mar 26, 2020 12:28 pm
Hello!

Sorry to hear the issues that you are having with the VPN. Just to ensure that everything is on the same page have you tried the follow?

1) reinstall the app
2) ensure we are putting in the correct password (It should be the same as your member tools login)
3) turned off and then back on the device you are using the VPN on
4) ensure that your device is connected to the internet connection (5g if your router supports it)

Let me know if this helps or does not. I look forward to resolving this with you!

Best Wishes!
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