Still can't get Fiber. Still Paying 64 bucks a month for 11 down 1 up in the middle of the Mission. SF

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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by conandrum » Mon Mar 23, 2020 12:45 am
Comcast can run from the pole on the corner. I ran my own copper line 7 years ago with ATT's help for DSL. I still can't get fiber and I am literally paying the same as my neighbor who has fiber and 10x the speed. Kind of frustrating, honestly. I can see the fiber on the pole from my front window. I have permission from the neighboring landlord to follow the Comcast run which already runs to my building for my neighbor. I honestly don't understand why my early 2000s speed internet, that doesn't even meet US broadband standards, let alone international broadband standards isn't cheaper. I appreciate, the support , the privacy, the lack of throttling, the consistency, but this is ridiculous. The point of this post is I WANT FIBER for this price.
I pay 64+ dollars a month for admittedly pretty rock-solid DSL but it's 11 down and 1 up. I have roommates, who upload occasionally. That slams DSL. I understand why, but I feel like my internet is stuck in the past. And I can see the future 10 metres away? Not even? I have contacted technical support multiple times and received multiple answers as to why I can't have fiber. They have been super cool and suggest that I take pictures and send them in and etc. I don't feel like doing my own homework and because you get the same money, I feel that you have no incentive or obligation to ever hook me up. I am not far enough away from the pole for the micro-trenching excuse to work. I am one building away from a pole with fiber.
The rollout to my hood was 3 ? years ago. Please give me fiber because I am a fan of your company and have sent multiple customers your way with nary a thanks or a credit. Oh yeah, I have been paying this amount for 8 years! That's enough money to get my own run as this point I think.
You know, sorry to b**** so much here, but where else?
I do love Sonic and want to support local.
Please help.
by Burrston » Mon Mar 23, 2020 11:50 am
Yeah, same frustration, same neighborhood, same circumstances, same response from Sonic - that means: NO answers!

"Hello, Sonic!" We're asking a simple question: why can't you give us some straight information as to:

1) Is Sonic in conversation with the City about the hold-up with the 'micro-trenching' issue (the official reason for the delay of fiber roll-out to all neighborhoods)?

2) What is the City's response?

3) Have they given Sonic a timeline for resolution?

4) Who should we contact at City Hall to put pressure and help move the needle?

I've posted to this forum. I've e-mailed specific people (Dane, community support reps, etc.) - NOTHING but crickets from Sonic. Very disappointing from an otherwise responsive, helpful, reliable company. Seems like they don't give a damn' anymore.
by Larns576 » Mon Mar 23, 2020 8:50 pm

I think it's safe to say microtrenching is dead. It hasn't been touched since Farrell left office and I don't see Breed taking it up ever.
by conandrum » Thu Mar 26, 2020 12:33 am
You've posted replies to other people Dane.
Can I please have fiber one house away from Twentieth st. on Mission St. in SF.
I will run it myself if you leave me a coil on the pole.
Also, what's up with copper landline and fiber package?
Thanks in advance.
I have been waiting patiently, paying my 64 bucks a month for 11mbps down and 1mbps up, which is honestly kind of rough these days if you ever want to upload any content while you are stuck inside out of work.
Please help.
Best wishes to the sonic team.
by Also annoyed » Fri Mar 27, 2020 9:03 pm
I'm in exactly the same boat. 18th and Dolores. Only I'm getting 6mbps. Every time I see an add or a Sonic van go by with the "Gig for $40/mo" ad my blood pressure goes up. If you're going to give us crappy service and no solution just be honest with us or charge us a fair price.
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