Cannot Receive Faxes

Advanced feature discussion, beta programs and unsupported "Labs" features.
2 posts Page 1 of 1
by jbergmann » Thu Nov 07, 2019 3:26 pm
Hey, Sonic Folk:

I need to receive a fax, but the sender has--six-times--been unable to get it through on one fax machine and 3 more times on another fax machine.

In the past, I've been able to send and receive faxes here (thank goodness), but something seems off over the last 3 days.. Has anyone else had this problem? If so, how did you remedy it?

Thanks.
by ngufra » Thu Nov 14, 2019 10:53 am
I think you need to give a little more to work with.

Is it a POTS line, is it a VoIP on fiber, is it the sonic fax line (sonic labs) ?
As you posted it in the labs section, i suspect it's the sonic labs fax line.And it's unsupported by sonic so it's a good place to ask.

Does it not pick up the phone or pick up and starts receiving then fail (ask the sending party what they hear when it fails)
Where is the other fax machine? overseas or local?
Have you been able to receive faxes from someone else?
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