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[BGR] American ISPs are now hated even more than airlines

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[BGR] American ISPs are now hated even more than airlines

by justeps » Tue May 21, 2013 4:33 pm
American ISPs are now hated even more than airlines
http://bgr.com/2013/05/21/american-isp- ... -rankings/
Major Internet service providers in the United States have long taken a beating in customer satisfaction surveys, but the latest survey from the American Customer Satisfaction Index has the grimmest news yet for American ISPs: They now have the lowest customer satisfaction ranking of any industry in America, worse than even airlines, health insurance companies and gas stations.
The ACSI says that "high monthly costs and problems with both reliability and speed are the main culprits" behind ISPs’ dismal customer satisfaction ratings.
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