I signed up for Sonic on 9/20 and was first told that the fiber installation on 10/03. The AT&T tech showed up and noted that external work needed to be completed first before the installation could happen. He said that the external crew was supposed to show up that same day afternoon to complete the work. Unfortunately the external crew never showed and the ticket was marked complete. I reached out to customer support to press for a confirmation from AT&T side as well as confirmation that the external work was completed multiple times despite the fact that the external crew never showed up. Each time I was assured that the external work was completed and that on 10/11 I would have internet available. Well today is 10/11 and the same AT&T tech shows up today and discovers that the external work was never completed even though the ticket was marked completed. The tech then called the manager out and I was given another estimate of 2-3 days for external work to be completed and the installation would likely happen next Wednesday. At this point I am very frustrated with both AT&T and Sonic. While I understand that Sonic is just an AT&T reseller in my area and that AT&T must do the installation, I did expect that Sonic would push harder on my behalf especially when I noted in my text messages that the external crew never showed up on 10/03 to do the external work. I almost feel like I've been misled by Sonic each time I asked for confirmation this past week that the installation would happen today. Needless to say, I am bitterly disappointed at this SNAFU and I am seriously contemplating cancelling to get Comcast instead. Sorry for the rant, but I am very disappointed by the customer service I have received at this point.