Okay, we have completed our investigation, and here's what we learned:
We identified the Sonic agent reseller who made the call to the Tiger Technologies number, which they obtained from the Reference USA business database. Their feedback to us was that they take care to confirm that their sales team members are not calling residential consumers during their solicitation attempts, but only businesses. Business numbers are not covered by the national do not call registry rules.
Thanks for looking into this! I appreciate it.
You're right that I was mistaken about it being illegal to call a business number on the do not call list; my apologies. For what it's worth, I checked more and found that business are allowed
to register on the list to discourage callers (and my company did many years ago); it's just not illegal for telemarketers to ignore that as it is with consumers. Obviously telemarketers should still honor that listing, but you know how that goes.
Based upon the recording you provided, we concluded that saying that they were "calling on behalf of Sonic" doesn't make clear enough the outside sales agency relationship. This was not a Sonic employee, but an IT solution brokers who sell an array of telecom services to commercial clients from a variety of carriers. We've asked them to correct this - we believe they should provide their company's name and their role, not just ours in order to avoid the potential for confusion.
That's good news. I wouldn't have been annoyed if they'd made it clear; I think they were intentionally muddying the waters. It's because
of Sonic's good reputation in my head that I was so surprised by it.