Right after I activated my dsl (in March), I was getting 3.5mbps. However, my dsl is getting slower and slower, and slower everyday since then. About a week ago, I was getting 0.98mbps. Over the days, I am getting between 0.98mbps and 1.2mbps. Today, I am getting only 0.44mbps. It got to a point that the download speed is so slow, that I can't even send a support email to Sonic. This is ridiculous!
My usage is just for web browsing; nothing intense. Even that, the speed is insufficient! I'm not expecting speeds as good as 10mbps from Sonic with my distance, but speeds well under 2mbps is seriously unreasonable.
Before I switched to Sonic, the company's website ran a test using my address and it says I am about 9K feet away. After I switched, I was told by the support team that I am actually 11k-12k feet away. The test provided on the company's website was misleading and deceptive.
Even so, I do not understand why my dsl speed could be as low as 0.44mbps, with only web-browsing, when the distance is 12k feet away. This contradicts with the "Fusion average speed/distance chart" posted by the company's CEO, and the CEO's statement made on Yelp that the "minimum speed" should be at least 1.5mbps for its dsl customers.
My usage is just for web browsing; nothing intense. Even that, the speed is insufficient! I'm not expecting speeds as good as 10mbps from Sonic with my distance, but speeds well under 2mbps is seriously unreasonable.
Before I switched to Sonic, the company's website ran a test using my address and it says I am about 9K feet away. After I switched, I was told by the support team that I am actually 11k-12k feet away. The test provided on the company's website was misleading and deceptive.
Even so, I do not understand why my dsl speed could be as low as 0.44mbps, with only web-browsing, when the distance is 12k feet away. This contradicts with the "Fusion average speed/distance chart" posted by the company's CEO, and the CEO's statement made on Yelp that the "minimum speed" should be at least 1.5mbps for its dsl customers.