I see there are instructions for setting up a Sonic email account on Outlook for PC, but there's nothing for Outlook on a Mac or the native Mail app. I've added it successfully (once, about 3 months ago) but it only pulls in the mail once then remains offline. There's no way to send or receive anything after the initial setup.
I got tired of using webmail to check my Sonic email today so decided to bite the bullet and call tech support. The person I spoke to was polite, but absolutely useless. He wanted me to believe that no one at Sonic uses a Mac, for one. He also said they don't really support email clients. Comcast, as much as I dislike them, was both easy to set up and had wonderful tech support (although I rarely needed it). This person made it sound like I was asking something out of the ordinary.
So...has anyone successfully set up Sonic email on Outlook for Mac, or the native Mac Mail app?