I have residential DSL and my first year is up. With my previous ISP, I was told that they couldn't extend the introductory rate because it had to do with how much AT&T charged them for new service. They told me that I could switch my DSL to a different phone number to get the introductory rate, which I did several times on an annual basis.
Sonic is telling me the opposite, and I can't get an introductory rate if I move my service to a new number. I suppose I could accomplish almost the same thing by starting new service on a new number, and a different name if they insist, and then canceling my existing service. But I'm not sure why it should be necessary. I'm not looking for Sonic to lose money, (which they would if I changed ISPs, but I'm very reluctant to do that) but I'd like to know if the AT&T part is true. Frankly, I don't mind if AT&T makes less money off me. They've made plenty already.
The AT&T part makes sense to me since Sonic is now charging me as much as I'd pay for the phone and broadband package if it were available. But if the money comes from AT&T's portion, why would Sonic care?
Sonic is telling me the opposite, and I can't get an introductory rate if I move my service to a new number. I suppose I could accomplish almost the same thing by starting new service on a new number, and a different name if they insist, and then canceling my existing service. But I'm not sure why it should be necessary. I'm not looking for Sonic to lose money, (which they would if I changed ISPs, but I'm very reluctant to do that) but I'd like to know if the AT&T part is true. Frankly, I don't mind if AT&T makes less money off me. They've made plenty already.
The AT&T part makes sense to me since Sonic is now charging me as much as I'd pay for the phone and broadband package if it were available. But if the money comes from AT&T's portion, why would Sonic care?