Fiber Status Newsletter?

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
4 posts Page 1 of 1
by apimente1 » Tue Jun 11, 2019 6:01 pm
Hello All,

When I had signed up for the fiber pre order I was told that there was a monthly newsletter mailed out to people who have signed up to provide status updates on the rollout. Its been about 2 months now and I havent seen anything anywhere.

Anyone know where I can find this newsletter? Does it really exist?

Thanks!
by amayfield » Tue Jun 11, 2019 6:16 pm
We do send out monthly email notifications to Fiber Pre-Order customers with status / progress updates. I don't know why you haven't received one yet, I'll reach out to the team that manages that correspondence and get back to you. They are out of the office for tonight but I should be able to follow up tomorrow morning.
Andrew M.
Community & Escalations Lead
Sonic
by amayfield » Wed Jun 12, 2019 10:12 am
Okay so I've heard back from the team that manages correspondence - your area isn't yet in engineering and we don't send out those monthly updates until engineering. Once you are in engineering you will start receiving the monthly updates.

We are shoring up the monthly correspondence procedure to be more communicative about what is actually happening with your order, apologies for the confusion.
Andrew M.
Community & Escalations Lead
Sonic
by apimente1 » Wed Jun 12, 2019 5:31 pm
Hi Andrew,

Thanks for the reply. Could you please advise what it means when you say that my area is or is not in "engineering"?

Thanks!
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