I buy into Sonic's mission, too - but I just don't appreciate the way they're doing it. Tesla built expensive cars to subsidize cheaper cars. Sonic is raising prices across the board to keep fiber attractive, rather than make it a premium offering. In the process, they are telling some customers, who have no prayer of ever getting anything faster than 6Mbps in the next few years, that they're enabling Sonic to roll fiber out to other customers. I feel for the other guy, but there has to be something in it for me, as well. It's not the $10 that hurts - it's the idea that my money is going towards something I will not get in the next few years.jwthomas wrote:I've been a customer of Sonic from back in the day when they had a small office on 4th St in Santa Rosa. They've made a few minor mistakes over the years but they've never been less than a provider of outstanding services on a day by day basis. Their competitors are giant corporations that seek to monopolize the internet access industry for their own advantage with little care for their customers. There are no Filipinos or Hindustanis answering your telephoned service requests from overseas. I should walk away from this because of a long delayed $10 price increase? Those who threaten to leave have no idea how lucky they have been to be serviced by a solid, honest provider like Sonic.
I know what I'll be missing out on, but honestly, my other ISP (Monkeybrains in SF) has been equally awesome. I've convinced many people to sign up for Sonic, and I'll continue to do so where it makes sense.
