Sonic.net

lhmeyer wrote:C'mon people, please don't feed the troll!

The troll is hungry

Thanks for the response Mike. As mentioned in my PM to you, the devices I've noticed issues with are hardwired into switches connected to the router. This is just that 23Mbps isn't enough to stream something like an MLB.tv game and have some kids streaming youtube/snapchat. Don't forget that there are multiple loops that can come to my house and that second loop you all added over a year ago isn't as good as the first so you could get ATT out there to help get me a better loop but I was told that wasn't something you'd do back then.

I get that you are trying to avoid losing money on things like this but I can point to the close to 5 years I've been faithfully giving you money that you can apply to this little venture. Besides, don't you offer a 30 day cancelation? If so, then if someone cancels in 30 days you eat that cost right? And, if the service is better, they wouldn't want to cancel. So, I still don't get the desire to apply a stick to your customers especially those who've given you multiple years of revenue. Worse, while other providers also do intro deals they also will give the same deal to customers who complain. Meaning, they actually treat their existing customers (at least the noisy ones) as well as they treat new customers. Sonic seems to only be interested in treating new customers better. Your "non negotiable" is actually worse than the other ISP's. That and Sonic also values the folks who have super fast internet over those of us who don't. If you can't understand why customers might not be happy, you've stopped putting yourself in our shoes.

While I still applaud your stance on privacy and I applaud you for trying to bring Fiber to more folks, I think you are still acting too much like the other ISP's. And using sticks to keep people rather than carrots is a sure way to turn fanboys like me into someone who now shrugs and is going to find a better deal. You are all just ISP's in my eyes now. I still remember when you updated DSL to what I currently have (for free and no force terms) because you were about getting all of your customers the fastest possible speeds possible. How far you've fallen.

As for the VDSL stuff, your website suggests that I'm 2778 ft from the CO. You might want to fix that. That upgrade page also suggests I can upgrade. If it's not a good option, you might want to fix that too and not offer that option if it's not something beneficial.

The likely result of the coming month will be me finding a better deal (yep, introductory and yep, I'll be in a a term but that's what I expect from normal ISP's, not Sonic). Hopefully you'll actually deliver Fiber to my area in San Jose in the next couple of years. And, hopefully you all will rethink how you are shouldering this work on folks who'll never benefit and why that's not a good way to keep customers.

miken wrote:@pboggini

The reason we have a 12 month contract with the upgrade to VDSL is because the upgrade itself costs a fair amount of money (new equipment and the installation of that equipment). We try and avoid installation fees where possible and instead have a 12 month contract so we can make sure we are not losing money on those services.

I took a look at your account and I don't think the switch to VDSL would benefit your line. VDSL only really has improvement within the first few thousand feet from the CO and stops really showing benefit around 3,500-4,000ft. Your loop length is coming up around 5,000ft. However, you do have some pretty good sync rates on your lines and I don't see much saturation on there. If you are noticing speed issues, the bottleneck may be somewhere between the modem and the devices you are using. I'd definitely recommend giving our Support a call or sending me a PM on here to see if we can do anything with the speeds you're currently getting!

I'll start by saying I haven't read most of the thread excluding the first post.

I'm mostly 'understanding' of the price hike as I hate ATT/Comcast with a passion and Sonic has been very, very good to me. I've been a loyal customer for years now and am eagerly, eagerly awaiting fiber to my home.

On that note, I'm one of the people who, literally next door to me has Fiber availability for months now and I have yet to be able to get it. Unfortunately I've really been feeling the bug for faster internet - I get about 8down/1up. I have to admit, I have been looking at competing Comcast offers for months...and just patiently waiting for Sonic to 'light up' my building for Fiber. I don't even want or need 1000, but I was hoping for at least 50 down 5 up or so.

Have decided to ask if there is anything that can be done? The double link costs nearly double and for that I'm very tempted to join the dark side! I really don't want to, like I said, I hate Comcast with a passion!

I'm in the Richmond district. It seems like the avenues are getting fiber but not Geary or Clement, even if you've only one building over (as is the case with me).

Just wondering if there is any ETA I may have missed? The availability tool doesn't even give me one. I'm even tempted to go over to my neighbor and strike up a deal to broadcast wifi to me one building over!

(Wasn't logged in, so reposting sorry)

I'll start by saying I haven't read most of the thread excluding the first post.

I'm mostly 'understanding' of the price hike as I hate ATT/Comcast with a passion and Sonic has been very, very good to me. I've been a loyal customer for years now and am eagerly, eagerly awaiting fiber to my home.

On that note, I'm one of the people who, literally next door to me has Fiber availability for months now and I have yet to be able to get it. Unfortunately I've really been feeling the bug for faster internet - I get about 8down/1up. I have to admit, I have been looking at competing Comcast offers for months...and just patiently waiting for Sonic to 'light up' my building for Fiber. I don't even want or need 1000, but I was hoping for at least 50 down 5 up or so.

Have decided to ask if there is anything that can be done? The double link costs nearly double and for that I'm very tempted to join the dark side! I really don't want to, like I said, I hate Comcast with a passion!

I'm in the Richmond district. It seems like the avenues are getting fiber but not Geary or Clement, even if you've only one building over (as is the case with me).

Just wondering if there is any ETA I may have missed? The availability tool doesn't even give me one. I'm even tempted to go over to my neighbor and strike up a deal to broadcast wifi to me one building over!

@gxcad

Right now there isn't an ETA for those streets. For Clement and Geary and most roads that go East to West the big hurdles that we run into are underground fed utilities.

Quote from Dane near the turn of the year

But Clement has a more significant challenge: utilities there are underground, and SF Public Works does not allow micro trenching for new fiber optic installation. So, until those rules change, you'd be stuck too. Inquire with your Supervisor about micro-trenching, I know Supervisor Farrell is working toward new rules for this.

gxcad wrote:I'll start by saying I haven't read most of the thread excluding the first post.

I'm mostly 'understanding' of the price hike as I hate ATT/Comcast with a passion and Sonic has been very, very good to me. I've been a loyal customer for years now and am eagerly, eagerly awaiting fiber to my home.

On that note, I'm one of the people who, literally next door to me has Fiber availability for months now and I have yet to be able to get it. Unfortunately I've really been feeling the bug for faster internet - I get about 8down/1up. I have to admit, I have been looking at competing Comcast offers for months...and just patiently waiting for Sonic to 'light up' my building for Fiber. I don't even want or need 1000, but I was hoping for at least 50 down 5 up or so.

Have decided to ask if there is anything that can be done? The double link costs nearly double and for that I'm very tempted to join the dark side! I really don't want to, like I said, I hate Comcast with a passion!

I'm in the Richmond district. It seems like the avenues are getting fiber but not Geary or Clement, even if you've only one building over (as is the case with me).

Just wondering if there is any ETA I may have missed? The availability tool doesn't even give me one. I'm even tempted to go over to my neighbor and strike up a deal to broadcast wifi to me one building over!

I strongly recommend you write to your district supervisor and push for micro trenching to pass then you will see fiber on streets that have underground utilities or at least have a chance to get it there ... as it stands now SONIC has no way to deliver fiber to those streets .

pockyken007 wrote:

lhmeyer wrote:C'mon people, please don't feed the troll!

The troll is hungry

Is there a reason -- other than that he's carrying water for Sonic -- that this guy is allowed to continue posting in this thread, when he's now openly admitting to trolling? I don't see an easy way to tally how many posts he's made, but it has to be way over 50. In almost all of them, he's simply bickering with people and saying the same things over and over again.

andrewthomason wrote:

pockyken007 wrote:

lhmeyer wrote:C'mon people, please don't feed the troll!

The troll is hungry :shock: :shock:

Is there a reason -- other than that he's carrying water for Sonic -- that this guy is allowed to continue posting in this thread, when he's now openly admitting to trolling? I don't see an easy way to tally how many posts he's made, but it has to be way over 50. In almost all of them, he's simply bickering with people and saying the same things over and over again.

According to the advanced forum search, it looks like the number as of this moment is 87.

andrewthomason wrote:Is there a reason -- other than that he's carrying water for Sonic -- that this guy is allowed to continue posting in this thread, when he's now openly admitting to trolling? I don't see an easy way to tally how many posts he's made, but it has to be way over 50. In almost all of them, he's simply bickering with people and saying the same things over and over again.

This is a forum where we believe everyone is entitled to post their opinion, regardless of whether that opinion is negative or positive towards Sonic. If a specific user is bothering you, you can add them as a Foe in your control panel and you will no longer see their posts.

andrewthomason wrote:

pockyken007 wrote:

lhmeyer wrote:C'mon people, please don't feed the troll!

The troll is hungry

Is there a reason -- other than that he's carrying water for Sonic -- that this guy is allowed to continue posting in this thread, when he's now openly admitting to trolling? I don't see an easy way to tally how many posts he's made, but it has to be way over 50. In almost all of them, he's simply bickering with people and saying the same things over and over again.

its called sarcasm but then sarcasm doesn't carry well through the internet sadly ... if you look at my other posts they are actually informative and helpful whether it's about issues with internet service or questions about installations or billing ... the only time you will see me " trolling " is when the person is obnoxious and doesn't even want to acknowledge the information being presented ... I'v been in tech for a long time and we have a saying here ... " I can fix computers , but I can't fix stupidity of the people " so lighten up a bit and don't take everything you see on the internet at face value