Inbound Fax to Email with FaxLine

[kgc]

Can you provide any information regarding the security of incoming faxes? It is obviously no more secure than email, but what about the data stream between the phone line and the email send?

The actual transmission of the fax is more or less as secure as using a traditional fax machine. Generally speaking, the same folks that can snoop it will be able to snoop it in both case. (Think "secret rooms" inside of the central offices or a legitimate wiretap order.)

The fax servers themselves are managed with the same security policies that are applied to the rest of our systems. There is a small group of us with root level access to the hosts and that are able to do things like view your faxes - the same group of people that can access your email, raw web pages, etc. Several folks in the forums will attest that I've asked for permission in advance before pulling faxes out of the systems to review for quality and help track down bugs. We take our users, their privacy and the trust they grant us very seriously.

As for encrypting the pdfs, in order to give more than just a vail of fake of security we'd need to use something like pgp to encrypt the messages. So few people would be able to make use of a system like that it just isn't worth the development effort.

[gel]

I have the FAX service set up for sending incoming FAX to 2 e-mail addresses. I tested with an incoming FAX and it seems that the e-mail goes only to the first e-mail address on the list. The e-mail message shows the 2 addresses, but there is only one recipient.

[kgc]

I've reviewed the logs and at first glance this appears to be duplicate message suppression in our mail servers. If an email arrives with the same local recipient listed more than once our servers will only deliver a single copy of the message. Unless I'm missing something, the two addresses both resolve to the same local account.

[gel]

Thank you for the information. I deleted the default address and I get the e-mail and desired location.
Thank you,
gel

[delliott]

I signed up for a fax line, got a number and received a fax, but it was not forwarded to my email. Can someone help me figure out how to access it? Thank you

[delliott]

Attached is the screen shot showing the incoming fax. It is not interactive. I cannot click on it and access the file. Any help on how it can be retreived would be most appreciated.

[dane]

There is no stored copy of the fax here - it's sent to the email address you configure. If you did not receive it, check your spam filters perhaps?

-Dane

[delliott]

Good idea. Thanks for the response. Would it make sense for Sonic's tech's can set the spam filters to accept the fax-to-email from their affiliated sender on a global basis.

PS- as you might tell from my email address- [email protected], I've been with Sonic from the early days. Kudo's on how you've grown the company. I've probably recommended Sonic to over 100 new users over the years. Best customer support in the business-bar none.

[delliott]

No luck in the gray mail-must have been emptied.
Do you know if there uis any way to retreive the fax from the server that forwarded?

[kgc]

I just chased the email through all of the servers and it was delivered to you spool at 12:36:53 and forwarded on to the other address 1 second later. Messages punted to graymail are logged and there is no indication that's the case. All indications are that the message has to be hiding in your client.