FTTN primetime throttling on Youtube

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54 posts Page 3 of 6
by dane » Thu Dec 10, 2015 2:27 pm
Awesome side-by-side comparisons, thank you for that! We'll be investigating.
Dane Jasper
Sonic
by ashes » Thu Dec 10, 2015 8:32 pm
Just chiming in. I hit this same problem tonight. I'm on ~22 Mbps FTTN and even 720p youtube is a buffering mess. Speed testing with dslreports.com showed no problems (benchmarked at my usual down/up). Switching to Sonic.net-VPN, gave smooth streaming.

I guess this demonstrates how critical Sonic's VPN offering is to its FTTN customers, for even the most basic internet usage.
by bobrk » Thu Dec 10, 2015 8:49 pm
Is it just YouTube? How's Netflix or some other streaming service?
by taupehat » Thu Dec 10, 2015 10:54 pm
bobrk wrote:Is it just YouTube? How's Netflix or some other streaming service?
That's a really good question. So far it's been very specific to YouTube - even when YT is all buffer all the time things like Netflix or HBO run perfectly.

I'd be happy to experiment with Liveleak and any other video sites you can think of.
by pockyken007 » Fri Dec 11, 2015 10:00 am
Streamed netflix yesterday night no problems
amazon on demand - no problems
HBO GO - no problems

Youtube - dear god help me ...
Youtube with sonic VPN - no problems

Dane were you guys able to obtain any info regarding this from ATT ?
by dane » Fri Dec 11, 2015 11:34 am
Dan T. here is working the issue, we'll see if we can make any progress!
Dane Jasper
Sonic
by dct » Fri Dec 11, 2015 12:19 pm
I've reached out to several affected customers via PM already. I'll be keeping a close eye on these reports to get these resolved. If you haven't received a PM yet, you'll get one shortly!
Dan T.
Community & Escalations Manager
707-547-3400
@Sonic
by Guest » Fri Dec 11, 2015 2:32 pm
At around 6PM last night, stats from YT HTML5 video was less than 100 Kbps while speedtests are normal. That's just sad and pathetic. I used https://www.youtube.com/watch?v=FgFeVlw2Ywg as a test. As of now, 2:30PM, I top out at 19000 Kbps. I only have FTTN x1.
by Guest » Fri Dec 11, 2015 6:52 pm
And the buffering on youtube has begun.
by taupehat » Fri Dec 11, 2015 9:03 pm
At around 7 Pacific tonight, YouTube was fine. Watched Netflix on an AppleTV for a while, played perfectly at 1080p. Opened computer back up and YouTube was buffering again. Captured the screenshots below.

It seems really clear that something is going on with using AT&T as an egress point that is very specific to YouTube. I've reproduced it enough at my end to feel pretty comfortable saying that. Video is basically unwatchable at 720p when using the FTTN data path from AT&T to YouTube, but directing it out via Sonic works fine even though I'm pumping the whole thing over an OpenVPN connection that's being managed by a $125 router.

What was really interesting is that the video quality improved quite a bit after I'd played through it a couple of times via the AT&T outbound connection. Ring any bells, infrastructure people?

Despite my earlier carping about them, I am beginning to wonder if AT&T is trying to cache YouTube on its end and for whatever reason, that caching isn't working well under load. I can totally see them wanting to drop cache points in at any number of points within their network, and if they're fine under lighter load...

Cause for this could be relatively benign, and as mundane as slow storage on a cache device somewhere.

Anyhow, here are the screenshots. Video was here: https://www.youtube.com/watch?v=YbBU06irWT8
Before turning VPN on:
Image
Turned VPN on at router, same video same hardware, new browser tab:
Image
Turned VPN off at the router, played the video again on same hardware, new browser tab:
Image
54 posts Page 3 of 6