Fusion Mobile App

[Jay]

I get an e-mail to my smartphone when I have a voicemail, so the app's feature there is redundant for me. I do find it useful to be able to use the app to forward home calls to my cell, though.

Am I correct in stating that it looks like the only way to do that after 1/2/15, if I'm away from home, will be to log into the Sonic web site using my phone's browser and change the settings manually? Is this a situation where the app may continue to work for this function even though it's not technically supported? I don't use this feature all the time but it's damn handy to be able to do it sometimes.

[dehnert]

I'm also one of the 100 users. I just got my wife using the app too.

I will miss it if it goes, but if you decide to keep it all I really use is the voice mail part. The other features are nice, but most others are set and forget.

[Guest]

I'm also one of the 100 users. There are times when the app is the quickest and most reliable way to get voice mail messages when I'm in areas with low bars. It always seems to work even if other options don't.

[tikvah]

I have not upgraded to IOS 8 yet and I would defer upgrading soley to maintain access to this app given its utility to me despite the features of iOS 8 that also would be nice to have.

The current app works fine (as well as it's ever worked anyway) on iOS8. I saw no change when I upgraded.

Cyndi

[Anonymous Coward]

It works as well as it ever worked on the latest version of iOS8 for me and my wife, too.
By "retire" does Dane mean removing it from the App Store? No new users, ok.
Does Dane mean "cease sending Push notifications" too? Because that is what is fundamentally
useful about the buggy app:
I see a notification in my notifications list for Fusion
I see a badge telling me how many calls I've missed
I can play back and delete messages

The first two are the most fundamentally useful. Did you include "number of unique
UUIDs to which we send Push Notifications" in your usage metric of "only 100"?
Because some of us use the app only as as receiver of Push notifications.

[fingold]

I am also one of the 100. The app is buggy, but useful. I hope the future Metaswitch app is not too far off in the future.

Craig

[sconaway]

Just got an email that this App is being discontinued. I'm okay with using SMS and email to get my voicemail. However, being able to quickly change the voicemail number of rings, and call forwarding will be missed.

Dane, Please tell me how much longer I will have to wait for Fiber. I suspect it will be a long time before your customers in South San Jose get Fiber, so your reason for not maintaining, indeed upgrading the app, doesn't sound very genuine.

[modpod]

I am another one of the 100.
I dont get a lot of voicemails, but when I do, I find that the ability to easily listen to them when I am out of the house a huge boon and one of the great features of Fusion.

If I use the new system I have to configure my line to get an SMS (easy enough), and then switch to email, and navigate to my voicemail folder to listen to the message. To delete the message I would have to go to my web browser, navigate to Sonic, log in with a username and password, switch to the voicemail options and then delete. How is that as easy as tapping my phone to see the notification, and then swiping from the home screen of my iOS 8 phone and immediately being able to listen to the message, and delete it from the same screen with a simple swipe? Alternatively I wait to get home and call my voicemail, then enter a pin, listen to my messages again and then delete.

Rather than turning the app off, why not just let it continue to work for those that use it, and possibly remove it from the app store when or if it stops working completely because of an iOS update?

As for the fiber solution, I see that as a non solution unless I am given a date that I will get fiber in San Francisco.

[tikvah]

Rather than turning the app off, why not just let it continue to work for those that use it, and possibly remove it from the app store when or if it stops working completely because of an iOS update?

Exactly. "We will no longer support this" is reasonable (though I wish you would support it). "We won't create new versions" is reasonable. "We're going to take it away from everyone currently using it" is not reasonable.

Dane and others, please confirm which way you're going on this. Are you really going to take away this app from those of us who are currently using it?

Cyndi

[lynh]

Hi,

I also am one of the 100 app users, but I had used the IMAP/Twitter combination before the app became available, and it did what it was supposed to.

Question: I just left myself a voicemail to test the system out, and didn't get a Twitter notification. I am following fusion_vm. Is the Twitter direct message functionality in place now, or will it only be implemented at the January app cutoff date?