Gigabit Berkeley

[dane]

Hey everyone,

FDA 31 just went live!

FDA 31: Santa Barbara Rd from Montrose Rd to Marin Ave. San Luis Rd from Montrose Rd to Indian Rock Ave. San Diego Rd from John Hinkel Park to Indian Rock Ave. Indian Rock Ave from Marin Ave to San Mateo Rd. Oxford St from Indian Rock Ave to Marin Ave. San Mateo Rd.

[aanon4]

A couple of questions:

1. Is it possible to track the status of an order on the member website? I've looked but didn't see anything obvious.

2. A friend of mine pre-ordered a while ago and wants to upgrade to the SOHO service. Is there anyway to do this online or should I just have him call?

Thanks

[ds_sonic_asif]

Finally a map where I can see our house (the Creston Road FDA above Grizzly Peak) ! Still not green though, but I assume (hope) that it should happen shortly.

[dane]

A couple of questions:

1. Is it possible to track the status of an order on the member website? I've looked but didn't see anything obvious.

No, order status is sent via email as each step progresses - the current status is always whatever the last email said. So, curious about staus of the order? Just re-read the last email.

But in case you're interested, here is the visualization of the workflow of your order in progress:

https://i.imgur.com/WUGw1My.png

2. A friend of mine pre-ordered a while ago and wants to upgrade to the SOHO service. Is there anyway to do this online or should I just have him call?

Thanks

Yes, best to call or email to cancel the pending order, and re-place an order for the small business / SOHO product. That can be done on the website, just by inputting your address and changing the "Home" service type to "Business" in the selection box that appears below the address. This will lead to the 2Gbps, two phone line SOHO product being shown.

See below for example:

[dane]

FDA 34 just went live!

FDA 34: Spruce St from Michigan Ave to Marin Ave. Cragmont Blvd from Marin Ave to Acacia Ave. Alamo Ave from Spruce St to Halkin Ln. Halkin Ln from Spruce St to Cragmont Blvd. Regal Rd from Marin Ave to Spruce St.

Have a great day!

[resilio]

Dane
Can you show a map of our area and what is around so it shows what it live already? I believe we are fda76 but I might be wrong.
Thanks

[aanon4]

FDA 34 just went live!

FDA 34: Spruce St from Michigan Ave to Marin Ave. Cragmont Blvd from Marin Ave to Acacia Ave. Alamo Ave from Spruce St to Halkin Ln. Halkin Ln from Spruce St to Cragmont Blvd. Regal Rd from Marin Ave to Spruce St.

Have a great day!

I'd love to know what the houses in that little square at the bottom of FDA 34 did wrong.

[dane]

I'd love to know what the houses in that little square at the bottom of FDA 34 did wrong.

The engineering records say that there's an issue with the pole there, and as a result, two homes are unserviceable. I'm inquiring with the team for more details on the issue.

[cmeisel]

It would be so nice to see a map of the areas below. I believe I am FDA 39. I have no idea where this starts (if I am even FDA 39), what is around us, what is live already, etc. A larger map would be so useful to get an idea what is where and what is live already rather than this one by one.
somehow I feel the answer will be we can't do that but I am trying anyways.

[Zandr]

Since I seem to get ignored here, I wrote to sales@sonic this morning to try to get some clue.

"There will be no construction updates for current customers in Fiber areas until the Fiber is ready to be installed."

This is literally the worst customer service/retention policy I've ever heard. You'll send monthly updates to people who *aren't* customers, but decades of loyalty is rewarded with being treated *worse* than pre-orders.

Tell me this isn't the real policy?

Any update on 2300 Ashby would be appreciated. I fully understand the challenges dealing with Berkeley (we just built an ADU in our back yard), but simply deciding to keep your loyal customers in the dark will do nothing but drive them away.