I'm not sure how that adds to the conversation in this case; I've been using Sonic's own hardware (at a cost) and still receiving slower service than competitors can provide without a clear upgrade path on the horizon. The truth is that with the cost of service, hardware, and a price increase, Sonic DSL isn't competitve anymore for a percentage of subscribers.pockyken007 wrote:The funny thing is that even though people use 3rd party hardware for their internet needs when shit doesn't work Sonic still does it's best effort to help these people out instead of just simply saying " you chose to run with your own shit , you deal with your own shit " ... if they were as strict about the rules and regulations as some of the comments in this thread are ...
Fusion price increase and fiber expansion
Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
597 posts
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sonic hasn't increased their prices in 7 years ... while others did ( ATT , Comcast ) they increase once for a project to build out more fiber network and people's heads explode LOL funny
Guest wrote:I'm not sure how that adds to the conversation in this case; I've been using Sonic's own hardware (at a cost) and still receiving slower service than competitors can provide without a clear upgrade path on the horizon. The truth is that with the cost of service, hardware, and a price increase, Sonic DSL isn't competitve anymore for a percentage of subscribers.pockyken007 wrote:The funny thing is that even though people use 3rd party hardware for their internet needs when shit doesn't work Sonic still does it's best effort to help these people out instead of just simply saying " you chose to run with your own shit , you deal with your own shit " ... if they were as strict about the rules and regulations as some of the comments in this thread are ...
Sonic could say " fuck these people " and leave them be to figure out their own problem , yet they are spending time and resources to still help out ... that COSTS $$$$$
Except that's a totally different issue; Dane even mentioned that if you buy your own modem you're responsible to pay for wire work, etc., depending on the situation. And I was quoted $150 to convert from a data line to a voice line, so it's not like they do just anything for free.pockyken007 wrote: Sonic could say " fuck these people " and leave them be to figure out their own problem , yet they are spending time and resources to still help out ... that COSTS $$$$$
This is not about people balking over a price increase; it's that there's a large price gap between customers with what should be considered an inferior product (DSL) vs those who have a vastly superior product (Fiber or even FTTN) and slim details on what the expansion plans are. I've been waiting for a few years now to see my neighborhood on the fiber expansion notes with no progress. As it is, I've switched over to Comcast and get 2x faster service for roughly the same price as the Sonic X2 DSL it replaces.
To put it another way; If Sonic released a tentative schedule that showed how coverage to the different parts of the city would be rolled out (even if it were years out) I'd have a lot more confidence knowing when I could reasonably expect to see my options expand. However, the pricing for X1 and X2 simply aren't as competitive, and there's no guarantee at this moment that my "investment" as a continuing subscriber will bear any new service options.
I live in moraga and completely happy with my 10mb DSL line. I can understand paying 50bucks after my first year promotion is up. But I DONT NEED FIBER, I DONT NEED GIZZLION INTERNET SPEED. I WILL QUIT IF YOU JACK UP MY PRICE TO 70 BUCKS A MONTH.
All it means, and will mean probably for as long as I'm with Sonic and at this residence, is that I'll be paying 25% more for the same 3 Mbps X1, on a copper infrastructure (because I want the POTS) that AT&T has zero interest in maintaining, using a modem I've now paid for several times over, which I have to unplug altogether from the wall jack every few weeks to obtain a new circuit without uncanceled echo, because the last Sonic tech who came here didn't know what he was doing, so much for the modem rental perk, and now I'm on a fixed income and stuck with a service that for the moment is still cheaper, if so much slower, than the big boys, but then I'm not streaming disney movies or corporate TV anyway, so what do I care about caps, and yeah, I saw this coming last year when the domain renewal suddenly went up by 50%. Ah well.
Theoretically, if you went with Sonic's POTS-only service and got DSLExtreme trueSTREAM on a second wire pair, you'd end up with the same total per-month cost as your current service before the rate hike, no?Guest wrote:All it means, and will mean probably for as long as I'm with Sonic and at this residence, is that I'll be paying 25% more for the same 3 Mbps X1, on a copper infrastructure (because I want the POTS) that AT&T has zero interest in maintaining, using a modem I've now paid for several times over, which I have to unplug altogether from the wall jack every few weeks to obtain a new circuit without uncanceled echo, because the last Sonic tech who came here didn't know what he was doing, so much for the modem rental perk, and now I'm on a fixed income and stuck with a service that for the moment is still cheaper, if so much slower, than the big boys, but then I'm not streaming disney movies or corporate TV anyway, so what do I care about caps, and yeah, I saw this coming last year when the domain renewal suddenly went up by 50%. Ah well.
Seems to me that your growth has happened because of early and loyal customers who have helped spread the word about your service.
So you want to charge us more for helping you?
Specifically how will I benefit?
Thank you
So you want to charge us more for helping you?
Specifically how will I benefit?
Thank you
Regardless of the words chosen to state it, the motivation here is exploitive of many of Sonic.net's customers who, like me, reside well outside of Sonic.net's physical reach and are only customers of theirs through wholesale agreements with other service providers like AT&T. This extra $10 will be extracted from us every month and allegedly reinvested in infrastructure that will never benefit us at any time.
My service has never lived up to claims, and paying $51 per month for dramatically sub-par DSL has been an issue that I have been avoiding for too long. While much or most of the direct blame can be laid at the feet of the wholesaler (AT&T), Sonic.net refused to make much effort to maintain good service for me. Rather than put AT&T's feet to the fire, in my last conversation with Support it was claimed that my modem was to blame and that was the end of the conversation. I have only remained because I despised the alternatives - AT&T directly and Comcast - even more. This price increase and the stated motivation has now tipped that scale.
I won't tolerate another $10 for service that is already so unacceptable and which I cannot expect to improve, certainly not by way of reinvestment of that $10. I would now rather pay Comcast substantially LESS per month for what WILL be faster service, in spite of its horrid corporate values and terrible customer service.
My service has never lived up to claims, and paying $51 per month for dramatically sub-par DSL has been an issue that I have been avoiding for too long. While much or most of the direct blame can be laid at the feet of the wholesaler (AT&T), Sonic.net refused to make much effort to maintain good service for me. Rather than put AT&T's feet to the fire, in my last conversation with Support it was claimed that my modem was to blame and that was the end of the conversation. I have only remained because I despised the alternatives - AT&T directly and Comcast - even more. This price increase and the stated motivation has now tipped that scale.
I won't tolerate another $10 for service that is already so unacceptable and which I cannot expect to improve, certainly not by way of reinvestment of that $10. I would now rather pay Comcast substantially LESS per month for what WILL be faster service, in spite of its horrid corporate values and terrible customer service.
Given how crappy the bandwidth is on my current sonic dsl is and the unlikelihood that sonic will be bringing fiber to Vallejo I'll probably be looking for other options.
Paying an extra $120 a year so some rich nutter can cruise at fiber speed just isn't in the cards, Dane.
Paying an extra $120 a year so some rich nutter can cruise at fiber speed just isn't in the cards, Dane.
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