We're in Service Area 8, just south of your current test in SA-1. Would this imply that we'll get Sonic fiber about a decade from now, with each area being rolled out in numerical order? Or, will you be rolling out FTTN based on geographic locations, with SA-2,-6,-7 and -8 the next likely targets within the 2-4 year time-frame?
Would you at least speculate on the calendar year by which you'd like to be able to offer fiber to ALL of San Francisco? E.g. "no later than 4Q2017"? We'd like to get a handle on the rough, approximate, ballpark time guesstimate.
It'd be ridiculous to hold you to a firm date, because it's not possible to plan roll-outs like this accurately, even under the best of circumstances. But Sonic seems to be run by smart people who communicating well with customers. Sonic seems to have some principles, unlike its awful competitors. BTW, please don't waste money on lobbyists to influence politicians like AT&T and Comcrap do: just grow it organically so it's not pre-compromised on arrival, like it seems you're doing.
It seems obvious from reading the forums that your customers are begging for some serious documentation of what's been accomplished (toot your horn a bit! we won't mind!), what's being done, what you plan to do next — and roughly when!
High-tech businesses like ours, (currently) small but with zillions in potential, would be radically empowered by affordable fiber connectivity that makes it possible for us to compete with the foreign high-tech centers (Seoul, Tokyo, etc) that all have sizzling-fast bandwidth today. We need to plan for things that require lots of advance thinking, and bandwidth is a super-critical criterion. All of our developers want to remain in SF, so moving to Google, Kansas isn't an option for us. We're not about to do business with the criminals at Comcrud again (phooey on those phoneys!), but meanwhile, we can't launch our Big Idea over a Fusion line at 3.52 Mbps. We're desperate!
So, we're committed to sticking with Sonic on principle, and we want to help in a constructive way, but we also need at least some vague hand-waving, PLEASE!
PS: we consider it unfortunate that you don't email all Sonic customers in SF to notify them of any hearing dates/locations where Customers can support you, because we would have sent our CTO to speak on your behalf.
