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Re: Forced switch to AT&T UVerse?
Posted: Mon Aug 27, 2012 9:27 am
by dane
virtualmike wrote:I'd be concerned that AT&T has decided to cut down on copper from the CO, but switching to VRADS instead of RTs.
No, the issue is RTs where they have VRADs and would like to move their customers, sell them TV, etc. They "forgot to apply a filter" for the notification letters.
Re: Forced switch to AT&T UVerse?
Posted: Mon Aug 27, 2012 10:01 am
by bobrk
Oh, there's a VRAD in my neighborhood... The UVerse guys have been by several times, promising 18MBps.
Re: Forced switch to AT&T UVerse?
Posted: Mon Aug 27, 2012 10:11 am
by dane
bobrk wrote:Oh, there's a VRAD in my neighborhood... The UVerse guys have been by several times, promising 18MBps.
Yah, they really want to sell you TV. The push off of the RT and over to the VRAD opens up this possibility - but clearly they're not supposed to be treating our customers as if they were theirs!
Re: Forced switch to AT&T UVerse?
Posted: Mon Aug 27, 2012 10:17 am
by bobrk
So do I have to do something or not?
Re: Forced switch to AT&T UVerse?
Posted: Mon Aug 27, 2012 10:23 am
by dane
bobrk wrote:So do I have to do something or not?
No, AT&T says these should be disregarded. We are attempting to get a letter from them to this effect, but no luck yet.
Re: Forced switch to AT&T UVerse?
Posted: Mon Aug 27, 2012 10:26 am
by bobrk
Thanks for being awesome.
Re: Forced switch to AT&T UVerse?
Posted: Wed Aug 29, 2012 5:23 am
by gp1628
That is one of the reasons I love Sonic. I hate my union so it hurts me to say this but Sonic is like my "union" for Internet service. I trust that THEY will find out what AT&T is trying to do to me. They will represent me in that battle. They will make sure I get treated fairly or they will continue to bang their head on it until things are settled. And when Sonic talks "strike" I listen.
Re: Forced switch to AT&T UVerse?
Posted: Mon Sep 10, 2012 9:24 am
by bobrk
Well, the hits keep on coming. Got a robocall from AT&T this morning that our service was going to be switched over on the 24th.
This is really annoying and sad.
Can you guys lean on them at all?
I've already sent a note back to support on my previous ticket.
Thanks,
Bob
Re: Forced switch to AT&T UVerse?
Posted: Wed Sep 12, 2012 10:10 am
by bobrk
- photo-2.PNG (169.83 KiB) Viewed 2296 times
Ok, today, I recieved a text message from ATT about this. Should I respond to them, or are you guys on this?
Re: Forced switch to AT&T UVerse?
Posted: Wed Sep 12, 2012 10:50 am
by wa2ibm
If it were me, I'd call them and try to wring an answer out of them. Most likely, the first CSR you get won't know diddly about wholesale customers and you'll have to escalate up the chain to get a decent answer, if that's even possible.
Pardon my skepticism, but I'm in a similar position as you are (on an RT in San Jose). The only difference is that I haven't (as of yet) received any of these notices.