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Re: Slow DNS in Berkeley
Posted: Tue Oct 24, 2023 1:41 pm
by mhalvo
Ya I have a SMART/RG router from you guys and don't have anything special set up for DNS, tried switching to use 8.8.8.8 yesterday but didn't notice any improvements. This issue just appeared out of the blue last week after multiple years of smooth sailing. Tried power off/on for the router, my pc, and the white box connected to the wall cable but nothing changed
Re: Slow DNS in Berkeley
Posted: Tue Oct 24, 2023 1:45 pm
by mhalvo
didn't realize you can hover for more details on the network tab...
DNS lookup took 11 seconds
https://imgur.com/a/lpKlaze
Re: Slow DNS in Berkeley
Posted: Tue Oct 24, 2023 1:51 pm
by kgc
Have you tried rebooting the SmartRG?
Re: Slow DNS in Berkeley
Posted: Tue Oct 24, 2023 1:54 pm
by mhalvo
Yep, yesterday with no change. Will try again right now
Re: Slow DNS in Berkeley
Posted: Tue Oct 24, 2023 2:01 pm
by mhalvo
Re: Slow DNS in Berkeley
Posted: Thu Oct 26, 2023 10:00 am
by jordan.m
ampeattie wrote: ↑Tue Oct 24, 2023 11:34 am
Just chiming in to say I'm also in Berkeley & experiencing very slow internet speeds (<10Mbps), to the point that it's almost unusable. This has been happening on and off for the last few days, if not weeks.
Hello! This appears to be an issue with the equipment rental you are utilizing. I suggest we upgrade you to our Eero system to replace your current "Smart RG." This comes at an increase of 50 cents to your monthly bill but will significantly improve your performance and wireless range. If this is something you would be interested in, please DM me or call our technical support team at (855) 394-0100. We would be happy to help.