ICONS

[ideaconsultants]

Is anyone else having trouble accessing the 'icons' tool bar that lets you change FONT, SIZE, etc etc on emails? Mine doesn't work anymore!!!

[virtualmike]

Is it there and not working, or is it not there at all? If the latter, make sure your compose type = HTML (you can do that through settings, or click the arrow next to "Options" at the top of the editor window and choose HTML for the editor type).

[ideaconsultants]

Thanks! I tried that...it's on HTML and the icons are there....just not working!!! Strange!! Thanks!

[virtualmike]

Did you change browsers or change the browser's settings?

When you move the mouse over the icons, do they appear to darken?

[ideaconsultants]

Thanks! I am not aware that I changed my browser, I have Internet explorer, I will check it out. No they don't darken when I hover over them. Interesting thing is, when I pull up my email on another computer, it works perfectly, so it is something with my desktop. How to I check my browser settings?
Thanks

[virtualmike]

Try closing the browser completely, then rebooting your computer. IE is tied into the operating system, so there could be a minor issue anywhere that's causing IE to act oddly.

[ideaconsultants]

Thanks! You are more helpful than Sonic!!! I not only don't have my 'toolbar' working so I can adjust size, etc, my automatic 'signature' line doesn't show up! I have turned the whole system off and that didn't change things. Strange! Thanks for your help!

[virtualmike]

This is definitely an issue with your browser. Do you have a second browser on your computer that you can try?

[ideaconsultants]

Thanks! I switched to Sonic's new system and now it works!!! Very strange! Thanks for your support!

[virtualmike]

You're welcome. Glad to hear it's fixed!