Poor Fusion Voice Quality, VOIP sounds like, well VOIP

[digitalbitstream]

While we can hear callers OK,
with Fusion the quality is now far below a regular old POTS landline used to be, at least on a good day.

On a bad day with Fusion there are clicks and pops that sound a LOT like an old analog telephone line.
I mean I kind of miss those, but it turns out not that much.

Is there a way I can measure the voice quality?
Is there a way I can ask the fusion line to dedicate more bandwidth to VOIP vs. other users?
We're not heavy users, so there's not that much else going on, but maybe more bandwidth would help?

This is Sonic fiber served from the Albany California CO.

[max.b]

Hello,

Let me preface this by saying you are probably better off calling us so we can do some live time troubleshooting with you. That being said to answer some of your questions.

Q. Is there a way I can measure the voice quality?
A. Sort of, but not in an easy way at all. You can use a program like wireshark. This takes some expertise to use properly.

Q. Is there a way I can ask the fusion line to dedicate more bandwidth to VOIP vs. other users?
A. Yes, there is a setting in almost every router called QOS which allows you to dedicate priority to VoIP. Every router is different in its implementation so you will have to reference the manual, or call the manufacturer if it isn't obvious in the settings.

All of that being said, there are definitely easier troubleshooting steps we can start with. Again I highly recommend calling our support line toll free at 1 (855) 394-0100 so we can troubleshoot with you in real time. I hope you have a great rest of your day!