Paging Joe Muller, or whoever is in charge of SSL certificates...

[scoop]

Gentlebeings:

I first posted about this in late December, and it's still an issue.

When I try to get stats on my Sonic-hosted blog, http://metaphorager.net, I get this message:
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User Agent: "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36"
Page URL: "http://metaphorager.net/test/wp-admin/a ... &width=792"
API URL: "https://dashboard.wordpress.com/wp-admi ... 75&j=1:6.5"
http_request_failed: "cURL error 60: SSL certificate problem: unable to get local issuer certificate"
=====

And when I try to run Jetpack, this:
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Outbound HTTPS not working
Your site could not connect to WordPress.com via HTTPS. This could be due to any number of reasons, including faulty SSL certificates, misconfigured or missing SSL libraries, or network issues.

Jetpack will re-test for HTTPS support once a day, but you can click here to try again immediately: Try again WordPress reports no SSL support
=====

I was told in December that it would be fixed "soon," and partly chalk it up to my lack of follow-through for letting it go on this long. As The Beatles so woefully sang, "Won't you please, please help me?"

TIA,

Neal

[joemuller]

Hi Neal,

I'm bringing this up at our weekly meeting again to get some traction. For better or worse, the current web hosting servers are running a legacy stack of software which has proven difficult to maintain as it drifts further away from official support channels. As much as I'd like to guarantee a fix, the best solution is to start looking for another web hosting provider who focuses on providing excellent customer support with a focus on Wordpress users. There are a number of folks who have posted here in the Hosting section about what providers have been good fits for them and the basic process of moving some/all of the services for a site from Sonic to another provider.

-- Joe M

[conradpino]

Hi Joe,

I have a lot of experience with older hosting platforms. If you have a legacy experience gap, I'm willing to volunteer.

Best regards,
Conrad T. Pino
https://www.pino.com/

[scoop]

Joe (and Conrad),

Thanks for the effort - unless Sonic dumps me, though, I'm unwilling to dump Sonic. (Old - like, since 1995 - habits die hard.) I appreciate whatever "traction" you can bring to bear!

Be well, and please keep me posted,

Neal

[conradpino]

Hi Neal,

I became Sonic 10G Fiber customer on 11-Mar-2025 after waiting years. I support their fiber service expansion priority over other services. I am sure you've seen by now Sonic announced, "Web Hosting services at Sonic are considered a legacy service."

Your site HTTPS software doesn't support the improved encryption other sites now require. Your web site shows very old platform software consistent with long deferred software maintenance. Given old versions in use, resolution requires major platform software upgrade; a substantial recommitment by Sonic.

I know how to fix issues like this but can't without Sonic platform access, an unlikely outcome if Sonic really wants Hosting customers to move on. If Sonic stays on the fiber first plan, then it may be time to move on if you really need those services working.

I can help with site migration questions based on my Apache WordPress site migration experience for prior clients.

Conrad

[conradpino]

BTW, this is NOT an SSL Certificate issue; this site is NOT enabled for HTTPS, port 443 connect attempts timeout.
This issue is outbound HTTPS connections don't support TLS 1.2 or TLS 1.3 encryption required by external sites.