New fiber install. Intermittent disconnections.

[lorpoon1]

Hi guys!

I just got sonic fiber installed and using my own TP Link router ( AX3000 WiFi 6) and started noticing intermittent drop in internet connection. Random throughout the day, for a brief second, but disconnects my remote desktop so suddenly my work desktop freezes, even scrolling instagram I can tell random sudden few seconds of nothing being able to load etc.

I have messaged sonic support, but since this is not their Eero router, they can't help much. I have found my router's log when this issue happen and was hoping someone is able to read and understand it somewhat.

"2025-02-20 10:40:17 UPnP INFO [20161] Service start
2025-02-20 10:40:17 UPnP INFO [20161] Service stop

2025-02-20 10:40:15 Led Controller INFO [1141] Start to run WAN1_ON

2025-02-20 10:40:15 Led Controller INFO [1141] Start to run WAN0_OFF

2025-02-20 10:40:15 Led Controller INFO [1141] Start to run LAN_ON

2025-02-20 10:40:14 Remote Management INFO [19883] Service stop

2025-02-20 10:40:00 QoS INFO [19027] Service start

2025-02-20 10:40:00 QoS INFO [19027] Function disabled

2025-02-20 10:40:00 QoS INFO [19027] Service stop

2025-02-20 10:40:00 Led Controller INFO [1141] Start to run WAN1_OFF

2025-02-20 10:40:00 Led Controller INFO [1141] Start to run WAN0_ON

2025-02-20 10:40:00 Led Controller INFO [1141] Start to run LAN_ON

2025-02-20 10:39:59 NAT INFO [18694] Initialization succeeded

2025-02-20 10:39:59 NAT INFO [18694] Initialization succeeded

2025-02-20 10:39:56 Led Controller INFO [1141] Start to run WAN1_ON

2025-02-20 10:39:56 Led Controller INFO [1141] Start to run WAN0_OFF

2025-02-20 10:39:55 Led Controller INFO [1141] Start to run LAN_ON

2025-02-20 10:39:55 DHCPC INFO [18233] receive ack from server with ip 157.131.127.191, options(subnet=255.255.248.0;router=157.131.120.1;dns=50.0.1.1 50.0.2.2;lease=21600;serverid=50.0.79.115;)

2025-02-20 10:39:55 DHCPC INFO [18233] send select request with options(cliid=01/1c:61:b4:f7:ce:f5:;reqip=157.131.127.191;serverid=50.0.79.115;)

2025-02-20 10:39:55 DHCPC INFO [18233] receive offer from server with ip 157.131.127.191, options(subnet=255.255.248.0;router=157.131.120.1;dns=50.0.1.1 50.0.2.2;lease=21600;serverid=50.0.79.115;)

2025-02-20 10:39:55 DHCPC INFO [18233] send discover with ip 0.0.0.0 and flags 80

2025-02-20 10:39:52 DHCPC INFO [18233] send discover with ip 0.0.0.0 and flags 80

2025-02-20 10:39:52 Led Controller INFO [1141] Start to run WAN1_OFF

2025-02-20 10:39:52 Led Controller INFO [1141] Start to run WAN0_ON

2025-02-20 10:39:52 Led Controller INFO [1141] Start to run LAN_ON

2025-02-20 10:39:51 NAT INFO [17884] Initialization succeeded

2025-02-20 10:39:51 NAT INFO [17884] Initialization succeeded

2025-02-20 10:39:50 Led Controller INFO [1141] Start to run WAN1_OFF

2025-02-20 10:39:50 Led Controller INFO [1141] Start to run WAN0_OFF

2025-02-20 10:39:50 Led Controller INFO [1141] Start to run LAN_ON

2025-02-20 10:39:49 DHCPC WARNING [3216] send dhcp release ip 157.131.127.191

2025-02-20 10:39:49 DHCPC INFO [3216] teardown and release"


Thank you!

[js9erfan]

As a test are you still seeing interruptions while connecting your pc directly to the ont?

[sonic.boom]

My name is Sean and I'm a supervisor with Sonic. I just tried calling you to see what I can do to assist with troubleshooting so feel free to call me back if you'd like. If you can enable ICMP on your router, this could help identify what's going on or give some additional context. Did you experience the same intermittent disconnections when using the Eero Pro 6E that was provided by Sonic?

[lorpoon1]

Hi Sean,

Thank you so much for reaching out, sorry I missed you call.

Turns out, I updated the router firmware and thus far has had no disconnections for the last 3 days. Fingers crossed this is it.

Thank you for following up!

-Kenneth

[brandonc]

Hi Sean,

Thank you so much for reaching out, sorry I missed you call.

Turns out, I updated the router firmware and thus far has had no disconnections for the last 3 days. Fingers crossed this is it.

Thank you for following up!

-Kenneth

Hey Kenneth,

I'm glad to hear it was a simple fix and everything has been working well afterwards. Please let us know if you continue experiencing any issues with the service.

Kind regards,