facility management

[timelord04]

Thanks for pre-ordering the service, and I'm glad you're excited to get installed.

I apologize that you haven't received a notification email yet. Our system does daily checks to see if the area has gone live yet, and after it sees it's active, it sends an email notification. The last check it did was yesterday before the area was activated, and it hadn't done its daily check yet for today. I went ahead and pushed that through, so you should have received communication emails now.

I inputted the property manager's information you provided into the order, and we'll have someone reach out soon to schedule the site survey with your property managers. We'll keep you in the loop when there are updates to provide and/or when we're ready to schedule the installation.

Kind regards,

11-19-2024 at 10:10 AM

@brandonc,

Thank you VERY much, Brandon.

I called the Four Seasons Apartments' Management Team, got Jose, (Manager), and told him to expect a call, (soon), from Sonic to set up a Site Survey Appointment for the Four Seasons', Walnut Creek, 'Creekside Drive' Complex. (ZIP Code: 94596)

He said he's very willing to speak with Sonic, AND that he'd run any conversation with Sonic up to his Supervisor. I hope Sonic and Four Seasons Apartments of Walnut Creek can come to an Installation Agreement SOON. (Per Jose, their MAIN concern is 'tearing open walls in individual apartments...', which is a NO GO.... Anything I can do to assist Sonic in making things go smoother, please let me know. (I have 20+ Years of IT experience. BUT am NOT working full time at the moment.)

God Bless, and Good Luck,

TimeLord04

[timelord04]

11-29-2024 at 10:00 AM

@brandonc:

Brandon,

On Wednesday, 11-27-2024, I contacted Tech Support at 1-707-522-1000 and spoke with Joe. He informed me that "...several attempts have been made to contact Four Seasons Apartments' Management Team...." Apparently, Jose, nor Adriana, of the immediate Office Management Team have called, (nor e-Mailed), a response.... (Four Seasons Apartments' Contact Info: e-Mail: fourseasons@amcllc.net and Office Team Tel: 1-925-947-0844.)

So, I then called the Four Seasons Apartments' Office at 925-947-0844 and have left a detailed VM that such contact by Sonic.com has been made, (several times), and that Sonic would like to set up a meeting with them for the Site Survey; and to go over 'Installation Practices' and then come to an agreement/arrangement to start installing Sonic.com Fiber Internet for customers.

What else can be done to start expediting the process??? (NOTE: Jose and Adriana, apparently, report to 'some kind of Ownership' in Utah....)

It's frustrating that they have NOT responded to Sonic's attempts, yet.... (EDIT: The 'amcllc' in their e-Mail Address refers to a Corporate Entity of 'AMC, llc' a Limited Liability Corporation. Again, somewhere in Utah.)

EDIT: Found AMC, llc: https://www.amcllc.net/default.asp

AND, their 'Contact Us' Info: https://www.amcllc.net/contact.asp (e-Mail 'Msg Box' at this 'Contact Page'.)

AMC, llc Tel: 1-801-565-7430

Address: 1954 Fort Union Blvd, Salt Lake City, UT 84121


I hope that all of this helps Sonic to 'break through' whatever the 'barriers' are for Four Seasons Apartments of Walnut Creek.... (Good Luck, and God Bless.)




TimeLord04