Do I need to have Sonic tech reroute outside fiber drop after replacing my service pole?

[tygerdan]

We just replaced our 100A service pole to 200A with a bigger pole 10" to the right where my electrician zip tied the fiber to the new pole.

Does my outdoor fiber drop need to be rerouted or repositioned as it looks precariously stretched and pulled across at a sharp angle to the right like that? It's the black hanging wire on the right.
My internet speed had no effect before and after the change, but I'm worried it might break later on?

They also rearranged my ONT and fiber inside to make room for the 200A conduit through the house and I like to have a tech come by to make sure it looks good that won't damage the fiber over the long term?

Just want to make sure before I start repainting the wall and I want to paint the conduit the same wall color.

[jerrielm]

Hello!

I reached out to our field supervisors, and it seems that the drop should be fine, and moving it is not needed. I checked on the ONT and the light levels are good, so keeping it where it is currently should be fine. If there is a lot of work in the area, then I would be a little concerned about the yellow fiber cable loosely hanging there. If not then this should be fine. If you experience any slowdowns or issues with your service, then please give our support team a call at 1-855-394-0100 8am - 10pm, 7 days a week.


Let me know if there is anything else I can assist you with!

Best Wishes!

[tygerdan]

OK thanks for checking my connection!
Taylorlightfoot from the Reddit Sonic forum suggested I contact AT&T, which I did and they will get back to me, to cut off our old copper phone wire that's in the way so I can zip tie the fiber higher up for a more cleaner look! Already had Xfinity cut off our 40 year old TV cable line!

[jerrielm]

OK thanks for checking my connection!
Taylorlightfoot from the Reddit Sonic forum suggested I contact AT&T, which I did and they will get back to me, to cut off our old copper phone wire that's in the way so I can zip tie the fiber higher up for a more cleaner look! Already had Xfinity cut off our 40 year old TV cable line!

Thats great to hear! Let me know if there is anything else I can assist with!

[klui]

Oh, I didn't know there was a Sonic.net subreddit.

@tygerdan, the drop cables, and in fact, most fiber cables have strong tensile strength due to the aramid/kevlar yarns that are part of the cable used to protect the fiber. People who know what they're doing will pull from the yarns and not the fiber.

Fiber optic cable's achilles is low impact resistance. Drop cables are protected by the outer casing from impacts.