Authenticating sonic.net with Mailchimp

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by hawes » Wed Oct 30, 2024 3:51 pm
Hello,

I currently use one of my @sonic.net email addresses as a reply-to address for a Mailchimp mailing list, and recently received an alert that I need to authenticate any domains used in my communications. I was able to successfully verify a domain I have registered with Godaddy, but it is also asking for sonic.net to be authenticated. Since I don't own sonic.net and the list of supported domains given when walking through the authentication wizard does not include Tucows (where sonic.net appears to be registered) I get asked for sonic.net's CNAME records and other info I am not privy to.

I reached out to support and they offered this link (https://members.sonic.net/websites/nameservers/), but the problem is it only gives me the CNAMES, etc. of my personal hosted domain, not sonic.net. Obviously I can't add or alter the CNAME, etc. records for sonic.net, so I was wondering if there was any other solution. Any feedback at all welcomed. Thank you!

Billy
by eric » Fri Nov 01, 2024 4:51 pm
You said you have a personal hosted domain? Can you add an email alias or email mailbox in that domain and use that as the reply-to address instead? Even if Mailchimp's instructions don't cover sonic's membertools, you should be able to add the records they need.

I realized reading your message that I wasn't quite sure which type of authentication you meant... Whether you mean a record to authenticate to Mailchimp that you own the domain or adding email source authentication (SPF, DKIM, DMARC) DNS records for mailchimp to the domain, I'm pretty sure Sonic wouldn't be willing to do that for the sonic.net domain. (I'm not speaking officially on that) Either one should be easy to do with your own domain using the membertools, though.
Eric Eisenhart
Senior System Engineer, Sonic.net, Inc.
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